Senior Product Engineer, Customer Center

RevenueCat; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

RevenueCat is seeking a Product Engineer to join our Customer Center team in a fully remote environment. The ideal candidate is a product-focused full-stack engineer with a strong background in API design and customer support tools. You'll play a key role in enhancing the user experience for developers across numerous mobile applications and contribute to a mission-driven team.

Benefits

Competitive equity in a fast-growing startup

10-year window to exercise vested equity options

Fully remote and flexible work environment

4-5 weeks of suggested time off annually

$2,000 USD for workspace setup

$1,000 USD annual stipend for continuous learning

Qualifications

• 5+ years of experience as a full-stack engineer.
• Expertise in designing and integrating RESTful APIs.
• Experience shipping user-facing frontend products in React.

Responsibilities

• Design, build, ship, and support end-to-end features for developers.
• Optimize customer support workflows and tools.
• Collaborate with the Customer Center team to enhance user experience.

Skills

Full-stack engineering

Designing RESTful APIs

SQL debugging

Frontend development in React

Collaborative communication

Proactivity

Tools

Python

PostgreSQL

Job description

About us:

RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling more than $8B of in-app purchases annually across thousands of apps.

We are a mission driven, remote-first company that is building the standard for mobile subscription infrastructure. Top apps like ChatGPT, VSCO, Notion, and ClassDojo count on RevenueCat to power their subscriptions at scale.

Our 100 team members (and growing!) are located all over the world, from New York City to Madrid to Cape Town. We're a close-knit, product-driven team, and we strive to live our core values: Customer Obsession, Always Be Shipping, Own It, and Balance.

About the Role

Our SDK is shipped on over 50k apps, and our APIs receive more than 2.5 billion requests per day, and our dashboard and tools are trusted by thousands of developers to make business decisions.

We are looking for a product engineer to join our Customer Center team to help design, build, ship, and support end-to-end features and products that will help developers make more money by providing the best customer support experience on mobile apps. We want to bring somebody onboard that is product focused, has an eye for design, and passionate about building web-based tools with a great user experience.

The Customer Center team works on features such as the Customer Center, integrations with support systems like Zendesk, optimizing customer support workflows for RevenueCat customers, and making purchase history easy to understand.

About you:

• You have 5+ years of experience working as a full-stack engineer.

• You have experience designing and integrating RESTful APIs.

• You are comfortable writing and debugging SQL.

• You've shipped at least one user-facing, frontend product in React.

• You love shipping good products.

• You have excellent command of at least one of the mainstream programming languages.

• You know how to ship high quality code using good testing practices in iterative cycles.

• You collaborate well with others and can communicate effectively in a fully-remote culture.

• You are proactive. When you see something broken, you jump on it to fix it or suggest improvements.

• You move fast, test, and iterate quickly.

Bonus:

• You have experience in customer support

• You have experience in mobile app development

• You have experience in Python.

• You have experience in PostgreSQL.

• You have used RevenueCat for a production app

In the first month, you'll:

• Meet frequently with your team and mentor to get up to speed.

• Setup and familiarize yourself with repositories, task management, the dev environment.

• Implement and ship your first project.

• Familiarize yourself with the RevenueCat dashboards, logging, debugging tools, cloud providers, infrastructure management and general architecture.

• Familiarize yourself with workflows and subscription business concepts.

Within the first 3 months, you'll:

• Be able to scope and work on projects self-sufficiently.

• Learn the basics of incident response, and be part of the on-call rotation.

• Participate in code reviews, and contribute in other ways (testing, visibility, etc.) to improve reliability and quality of the codebase.

• Understand every product owned by your team.

• Understand and improve many of the codebases that the team works with.

Within the first 6 months, you'll:

• Review code, create proposals, and contribute to architectural discussions.

• Contribute to the team roadmap and technical direction.

• Be an expert on a couple of your team’s focus areas.

• Have shipped a major product or feature.

Within the first 12 months, you'll:

• Know all the major components of our system and be able to debug complex issues.

• Have your own initiatives for improving our products, understanding the current issues and priorities.

• Be able to spec and architect medium-large projects, gather feedback and design validation and rollout plans.

• Mentor other engineers joining the team.

• Influence the org to improve general reliability, scalability and performance.

What we offer:

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator

• 10-year window to exercise vested equity options

• Fully remote and flexible work environment

• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge

• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interviewprocess? Discover more inour blog postabout how we hire andlearntips to help you succeed.