Senior Product Engineer

Method360 Talent Acquisition; Fort Worth (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Confidential is seeking a Senior Product Engineer to oversee the RMA service operation and manage communications with customers and project stakeholders. The role focuses on smooth handling of product returns, identifying root causes, and implementing effective corrective actions.

You will drive cross-functional collaboration with quality, engineering, and manufacturing teams, develop process documentation, analyze RMA data, and report trends and improvements to leadership.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or related field; Master's preferred.
• Five years of experience in product engineering, RMA management, or related roles.

Responsibilities

• Oversee the RMA service process from initiation to resolution and ensure SLAs.
• Analyze returned products to identify root causes of failures or defects.
• Collaborate with cross-functional teams to implement corrective actions.
• Diagnose product issues and propose appropriate solutions.
• Generate reports on RMA trends and communicate with stakeholders.
• Develop RMA process documentation and ensure regulatory compliance.
• Provide regular updates to customers and internal teams on RMA status.

Skills

Root cause analysis

Problem solving

Technical communication

Customer-facing

Quality management systems

Education

Bachelor's in Electrical or Mechanical Eng

Master's degree preferred

Job description

Location: Fort Worth Alliance, Texas, United States

Travel: No

Sponsorship: No

** Please note this position requires US Citizenship or Green Card status. **Visa sponsorship is unavailable at this time.

**OPT EAD or STEM EAD sponsorship is unavailable at this time.

Job Title: SeniorProduct Engineer

ID: 22868

Employment Type: Full Time, Permanent

Start: Immediate

End Client: Confidential

Workplace Type: On-Site

Job Description: The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service operation while also managing communication with customers and project stakeholders. This role plays a crucial part in ensuring the smooth handling of product returns, identifying root causes of issues, and implementing effective solutions. The ability to communicate technical information clearly and manage relationships is essential for success in this position.

Key Responsibilities Include, Not Limited To:

• RMA Service Management:
• Oversee the RMA process from initiation through resolution, ensuring adherence to service level agreements (SLAs).
• Analyze returned products to determine root causes of failures or defects.
• Collaborate with cross-functional teams to implement corrective actions and preventive measures.
• Technical Expertise:
• Utilize technical knowledge to diagnose product issues and propose appropriate solutions.
• Conduct failure analysis and provide detailed reports to stakeholders.
• Drive continuous improvement initiatives to enhance product reliability and customer satisfaction.
• Customer and Stakeholder Communication:
• Serve as the primary point of contact for customers regarding RMA inquiries and escalations.
• Communicate effectively with internal teams, including customer service, engineering, and manufacturing, to address customer concerns promptly.
• Provide regular updates to stakeholders on RMA status, trends, and improvement actions.
• Quality Assurance:
• Develop and maintain RMA process documentation, including procedures and work instructions.
• Ensure compliance with quality standards and regulatory requirements throughout the RMA lifecycle.
• Collaborate with quality assurance teams to implement corrective actions based on RMA data analysis.
• Documentation and Reporting:
• Generate comprehensive reports on RMA trends, including root cause analysis and corrective actions.
• Document RMA findings and resolutions in a clear and concise manner.
• Prepare presentations and participate in meetings to discuss RMA performance and improvement strategies.

Qualifications:

Education and/or Experience:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field; Master's degree preferred.
• Five years of experience in product engineering, RMA management, or related roles.

Essential Skills but not Limited:

• Proficiency in problem-solving techniques and root cause analysis methodologies.
• Strong communication skills with the ability to convey technical information to both technical and non-technical audiences.
• Experience in customer-facing roles, handling technical inquiries, and managing customer expectations.
• Knowledge of quality management systems (ISO 9001, Six Sigma) and continuous improvement methodologies.

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Requires physical ability to lift 25 pounds.