Senior Product Director, Client Engagement Group

Zim Directory; Northern (KY); Hybrid; USD 323,000 - 435,000; Full time

Benefits offered by this job

Medical plans

100% premiums coverage

Life & Disability Insurance

Fertility & adoption benefits

Headspace subscription

ERGs

Retirement with match

Flexible PTO

Parental leave

Commuter benefit

Education reimbursement

Donation matching

Dog-friendly workplace

Free lunch & snacks

Hack week

Job summary

Squarespace is seeking a Senior Director of Product for the Client Engagement Group to lead strategy and execution for CRM, email campaigns, automations, and transactional communications. The role offers on-site hybrid options at the NYC HQ or remote within the United States, reporting to the President and shaping senior product leadership.

You will define multi-year vision, drive revenue growth, and mentor multiple product teams while collaborating with Engineering, Design, and cross-functional

Qualifications

• 12+ years of product management experience in customer engagement, CRM, or marketing.
• 5+ years leading and developing product teams in multi‑product environments.
• Deep familiarity with customer engagement and email service providers.
• Proven track record owning revenue‑generating product lines.
• Excellent communicator with ability to influence senior leadership.

Responsibilities

• Define multi-year product vision and strategy for CEG.
• Own Email Campaigns business line end-to-end with revenue focus.
• Prioritize investments to build a full-featured customer engagement platform.
• Lead and mentor product managers across multiple lines.
• Collaborate with Engineering and Design to deliver outcomes.
• Partner across Squarespace ecosystem for integration.
• Champion use of data and AI for smarter automation and personalization.
• Shape processes and standards for senior product leadership.

Skills

Product management

Leadership

CRM

Email campaigns

Hypothesis-driven development

Cross-functional collaboration

Strategic thinking

Data-driven decision making

Job description

Headquarters: Remote, United States

At Squarespace, we empower our product teams to solve hard problems in ways that our customers love and strengthen our business. As Senior Director of Product for the Client Engagement Group (CEG), you will lead the product strategy and execution for Squarespace’s customer engagement platform: the CRM, email campaigns, automations, and transactional communications that enable our merchants to build lasting customer relationships and grow their businesses on Squarespace.

The Client Engagement Group sits at the center of Squarespace’s growth strategy. Our marketing tools are a critical lever in increasing product attach, reducing merchant churn, and building a differentiated position in the service commerce landscape. You will own the vision for transforming our current communications offering into a unified customer engagement hub… one that competes with best-in-class tools while leveraging Squarespace’s unique data and ecosystem advantages.

You will report directly to the President of Squarespace and serve as a member of the Product leadership team. You will have the option of working on‑site (hybrid) at our NYC headquarters or remotely within the U.S.

You’ll Get To…

• Define and drive the multi-year product vision and strategy for CEG – spanning CRM, email campaigns, automations, transactional communications, and emerging channels including SMS – with a clear line of sight to revenue growth and platform impact
• Own the Email Campaigns business line end‑to‑end: report on revenue performance, develop engagement and GTM strategies, and lead roadmap decisions in close partnership with commercial and marketing stakeholders
• Build toward a competitive, full‑featured customer engagement platform by prioritizing investments in business CRM, transactional automations, flexible communication channels, and advanced segmentation that meet the sophisticated needs of today’s service sellers
• Lead, grow, and mentor a team of product managers across multiple product lines, setting a high bar for hypothesis‑driven development, roadmap rigor, and customer‑centricity
• Partner with Engineering and Design functional leads to deliver outcomes across the team; step in to remove blockers and maintain velocity on high‑priority initiatives
• Collaborate across the Squarespace ecosystem – with Commerce, Growth, Financial Solutions, and GTM – to ensure CEG products are deeply integrated into the broader platform
• Champion the use of Squarespace data and AI to create smarter automation flows, personalized outreach, and differentiated customer engagement experiences that competitors cannot easily replicate
• Shape the process, craft, and standards for senior product leadership at Squarespace

Who We’re Looking For

• 12+ years of product management experience, with a meaningful portion spent building and scaling customer engagement, CRM, marketing, or communications products
• 5+ years leading and developing teams of product managers in complex, multi‑product environments
• Deep familiarity with the customer engagement and email service provider landscape; informed perspective on what it takes to compete with and differentiate from best‑in‑class marketing and CRM tools
• Demonstrated ability to own a revenue‑generating product line with accountability for business outcomes, not just product delivery
• Strong strategic instincts paired with a bias for execution; comfortable operating at the intersection of vision‑setting and unblocking day‑to‑day team work
• Excellent communicator and cross‑functional partner with the credibility to influence senior leadership and align stakeholders across product, engineering, commercial, and marketing functions
• Experience applying hypothesis‑driven development and experimentation to accelerate product‑market fit and grow adoption

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Dog‑friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

US Cash Compensation Range

Cash Compensation Range: $323,000 – $435,000 USD

The base salary for this position will vary based on job‑related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design‑driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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