Senior Product Designer - New York

Complex; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company that is redefining the shopping experience through innovative digital solutions. As a key player in the design team, you will co-lead UX strategy and collaborate with various departments to create seamless shopping experiences. Your expertise in user experience, coupled with a passion for design, will help drive impactful changes that resonate with a global audience. This role offers a unique opportunity to work in a dynamic environment where your contributions will shape the future of eCommerce. If you're ready to make a difference and thrive in a culture of creativity and collaboration, this is the perfect fit for you.

Benefits

Health, dental, and vision insurance

Healthcare FSA

Dependent Care FSA

Commuter Benefits FSA

Short-term/long-term disability and life insurance

Paid Parental leave

401k with 4% match

Pet Insurance

Legal and Identity Theft Plans

Vacation time and sick days

Qualifications

• 5-7 years of professional design experience focused on user experience.
• Strong portfolio showcasing end-to-end UX solutions for eCommerce.
• Experience in utilizing design tools in an iterative development environment.

Responsibilities

• Co-lead UX strategy and execution to enhance digital shopping experiences.
• Collaborate with cross-functional teams to drive design solutions.
• Mentor junior designers and foster a collaborative design culture.

Skills

UX Design

User Experience Research

Prototyping

Figma

Adobe Illustrator

Adobe Photoshop

Responsive Design

HTML

CSS

JavaScript

Education

Bachelor's Degree in Design or related field

Tools

Figma

Adobe XD

Sketch

Job description

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration, and more.

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high-performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high-performing team that is passionate about what they do and the communities we serve. Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

What You'll Do

1. Co-lead UX strategy and execution
2. Translate business goals and customer insights into seamless digital shopping experiences
3. Collaborate closely with Product, Engineering, and Marketing teams to drive design solutions that enhance user satisfaction and business performance
4. Design thoughtful experiences that reduce friction, increase conversions, and reflect the brand’s voice and values
5. Create wireframes, high-fidelity mockups, interactive prototypes, and detailed design specs
6. Work with data analysts, researchers to validate ideas and refine designs based on user feedback and behaviors
7. Contribute to and help evolve the product design system, ensuring consistency and quality across all user interfaces
8. Mentor junior designers and foster a collaborative, feedback-rich design culture
9. Stay current on best practices and emerging trends in UX, mobile commerce, and digital product design

Who You Are

• 5-7 years of professional design experience at a software company or a design agency, with an emphasis on user experience
• Experience in utilizing design tools (e.g., Figma, Adobe Illustrator, Photoshop) in an iterative software development environment
• Passion to drive design-centered changes and improvements to user experiences
• Deep understanding of user behavior in online shopping, checkout flows, product discovery, and conversion optimization
• Experienced in creating intuitive, scalable interfaces across web, mobile, and app, with strong attention to hierarchy, usability, and accessibility
• Strong portfolio demonstrating end-to-end UX solutions for complex eCommerce problems—from discovery to launch
• Proficient in Figma, Sketch, and Adobe XD, with a solid understanding of responsive and mobile-first design
• Confident communicator who can present design rationale clearly to stakeholders, from developers to executives
• Knowledge of front-end technologies (HTML, CSS, JS) and their impact on design
• Prototyping skills leveraging latest technologies (e.g., Uizard, Lovable)
• Organized, detail-oriented, and able to manage multiple priorities effectively

What We Offer

• Best in class health, dental, and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

$120,000 - $180,000 a year

The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to, location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.