Senior Product Designer - Growth

Xero; United States; Remote; USD 60,000 - 120,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming small businesses through innovative payment solutions. As part of the Payments Growth Team, you'll engage in a collaborative, experimental environment focused on user-centered design and rapid iteration. This role emphasizes the importance of understanding customer behavior and leveraging data to drive design decisions. You'll have the opportunity to influence product experiences, conduct user research, and contribute to strategic initiatives. With generous benefits and a commitment to employee wellbeing, this is a chance to make a significant impact while advancing your career.

Benefits

Generous Paid Leave

Free Medical Insurance

Wellbeing and Sports Programmes

Employee Assistance Program

Employee Share Plan

Flexible Working

Career Development Opportunities

26 Weeks Paid Parental Leave

Qualifications

• Experience in growth and experimentation design with a focus on behavioral techniques.
• Proven ability to optimize user acquisition and conversion through design.

Responsibilities

• Design and run growth-based experiments to enhance payment services.
• Collaborate with design leadership to shape product vision and execution.

Skills

Behavioral Design Techniques

Data-Informed Mindset

Hypothesis Testing

User Acquisition Optimization

Iterative Product Design

Job description

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the team & role:

The objective of the Payments Growth Team is to increase the overall number of customers who use payment services and increase usage of these services in their day to day running of their business.

This team operates in a high cadence experimental environment in an extremely collaborative environment. Key attributes for this team and role are; a focus on speed and frequent iteration, a growth mindset, close understanding of customer behaviour.

What you'll do

• Experimentation Design: Design and run growth based experiments across the relevant product surface areas for Payments within Xero, using hypothesis based testing and various methods to validate them.
• Design Practice and Thinking: collaborate with design leadership to shape the Product Design vision and ensure top-notch execution within your product area. You'll champion the value of design, dive into research and analysis, help define the problems we're solving, and create design frameworks (think wireframes, visual layouts, etc.). You'll explore innovative interaction solutions, develop phased design approaches, build prototypes, and work closely with other designers. Designing for accessibility and creating detailed interactions and interfaces will also be key.
• Design Research and Testing: we're looking for someone to help identify research opportunities and participate in planning and conducting research and testing. You'll be involved in user research to understand customer needs, synthesize data, and contribute to user testing.
• Relationship Management: you'll influence, challenge, and support other designers to deliver fantastic product experiences. You'll contribute to strategic product initiatives, facilitate team workshops, and collaborate across teams to balance user needs, business goals, and technical possibilities. Working closely with development teams during sprints to ensure design quality and solve issues is also part of the role.

What you'll bring with you

• Experience working on growth and experimentation design bringing the capabilities such as: understanding and implementing behavioural design techniques, a data-informed mindset, hypothesis testing based on speed and frequent iteration.
• Experience designing products with a focus on optimising user acquisition and conversion
• Experience building and iterating on a product or experiences based on usage patterns, user feedback and an evolving strategic landscape
• A portfolio that demonstrates high-quality design outcomes, contributing to user experience and business value
• Experience across the entire design process, with mastery in executing elegant interfaces

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.