Senior Product Designer / Design Lead

andgosystems; United States; Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health and dental coverage

Annual development budget

Home office allowance

Flexible vacation

Travel for discovery

Job summary

andgosystems is seeking a senior product design leader to set the design direction for workforce software, combining hands-on design for AI-enabled and existing products with team development, design standards, and a continuous customer research practice.

This full-time role requires steering design across AI-focused areas, mentoring an associate designer, and shaping design system growth while collaborating with product and engineering to deliver complex workflows for frontline and

Qualifications

• 7+ years in product design, mainly for complex B2B or enterprise software, with a portfolio spanning discovery to shipped work.
• Experience leading or mentoring designers and raising the quality of a team's work.
• Strong interaction design, systems thinking, and visual design skills, including complex workflows and dense interfaces.
• Sound judgment balancing design quality with delivery constraints, and ability to influence product and engineering through clear reasoning.
• Track record of setting design standards and building or scaling a design system.
• Strong research and facilitation skills, including in-person work with frontline or operational users.
• Hands-on experience designing AI features and using AI-assisted design and development workflows.
• Clear written communication that records decisions and rationale for the team.

Responsibilities

• Lead design across new AI-focused product areas and the core platform, improving workflows for frontline and administrative users.
• Define how AI decisions are presented, including confidence, errors, and user review or override controls.
• Establish user experience principles, AI interaction principles, design standards, and reusable patterns; guide design system growth.
• Lead design reviews and shape how design work fits into the product delivery cycle and engineering practices.
• Manage and mentor an associate designer, set expectations, provide feedback, and support the evolution of the design team.
• Lead customer discovery: plan and facilitate research, synthesize findings, and share evidence with product decision-makers.

Skills

Leadership

AI design

Complex UX

Design systems

User research

Communication

Product design

Job description

Role overview

Set product design direction for workforce software that supports urgent, operational staffing decisions. This full-time leadership role combines hands-on design for AI-enabled and existing products with team development, design standards, and a continuous customer research practice.

Responsibilities

• Lead design across new AI-focused product areas and the core platform, improving workflows for frontline and administrative users.


• Define how AI decisions are presented, including confidence, errors, and user review or override controls.


• Establish user experience principles, AI interaction principles, design standards, and reusable patterns; guide design system growth.


• Lead design reviews and shape how design work fits into the product delivery cycle and engineering practices.


• Manage and mentor an associate designer, set expectations, provide feedback, and support the evolution of the design team.


• Lead customer discovery: plan and facilitate research, synthesize findings, and share evidence with product decision-makers.

Requirements

• 7+ years in product design, mainly for complex B2B or enterprise software, with a portfolio spanning discovery to shipped work.


• Experience leading or mentoring designers and raising the quality of a team's work.


• Strong interaction design, systems thinking, and visual design skills, including complex workflows and dense interfaces.


• Sound judgment balancing design quality with delivery constraints, and ability to influence product and engineering through clear reasoning.


• Track record of setting design standards and building or scaling a design system.


• Strong research and facilitation skills, including in-person work with frontline or operational users.


• Hands-on experience designing AI features and using AI-assisted design and development workflows.


• Clear written communication that records decisions and rationale for the team.

Nice to have

• Experience in workforce management, scheduling, healthcare operations, or another complex, rules-driven domain.


• Familiarity with unionized, healthcare, or manufacturing workforces; high-volume mobile use by frontline staff; or establishing continuous discovery.

Benefits and work setup

• Permanent, full-time role, remote anywhere in Canada, with flexible hours and occasional travel for customer discovery.


• Health and dental coverage, annual flexible spending account, $1,500 yearly professional development budget, and $1,000 home office allowance.


• Four weeks of vacation, 12 statutory holidays, and two flexible days.