Senior Product Designer - AI Experiences

Expedia, Inc.; Austin (TX); On-site; USD 173,000 - 243,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Wellness and travel reimbursement

Travel discounts

Job summary

Expedia Group is seeking an experienced Product Designer for AI Experiences in Austin. You will own end-to-end design of AI-powered shopping experiences, translating advanced AI capabilities into intuitive, transparent user journeys across conversational and multimodal interfaces.

You will partner with Product, Engineering, Data Science, and Research teams to shape products, prototype and iterate with real AI outputs, and elevate design quality with scalable systems and accessible, responsible

Qualifications

• Bachelor's degree in Design, HCI, UX, or related field, or equivalent practical experience.
• 5+ years of professional experience in product design, UX design, interaction design, or a related discipline.
• A portfolio demonstrating shipped digital products and a strong foundation in interaction design, visual design, and customer-centered problem solving.
• Expertise in at least one core design discipline (interaction design or visual design) and demonstrated strength across complementary areas such as prototyping, research, facilitation, information architecture, content strategy, or UX writing.
• Experience designing complex product experiences in collaboration with Product, Engineering, and cross-functional stakeholders.
• Understanding of how AI-powered experiences should communicate confidence, uncertainty, recommendations, limitations, and failure states.
• Ability to simplify ambiguity and articulate design rationale to audiences ranging from engineers to senior leaders.
• Proficiency with Figma and experience contributing to shared design systems and scalable component libraries.

Responsibilities

• Own the end-to-end design of AI-powered shopping experiences, from early opportunity framing and interaction models through detailed execution, launch, and iteration.
• Translate complex AI capabilities into experiences that are intuitive, transparent, and understandable, helping travelers make confident decisions while maintaining a sense of control.
• Design across conversational, visual, and multimodal interfaces, creating cohesive experiences that meet travelers where they are and support different decision-making styles.
• Collaborate closely with Product Managers, Engineers, Data Scientists, Researchers, and Content Designers to shape how AI capabilities are introduced and experienced within Expedia Group products.

Skills

Interaction design

Visual design

Prototyping

User research

Education

Bachelor's degree in Design, HCI, UX, or related field

Tools

Figma

Design systems

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Location

Austin, Los Angeles, San Jose, San Francisco, Seattle, New York, with other EG Locations up for discussion.

Introduction to Team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to build products that inspire confidence, deepen loyalty, and transform how people experience travel.

Within Product & Technology, the AI Experiences team is shaping the next generation of travel shopping. We are exploring how AI can help travelers discover possibilities, make informed decisions, and confidently plan trips in a world of increasing choice and complexity.

In This Role, You Will:

Design AI-Powered Travel Experiences

• Own the end-to-end design of AI-powered shopping experiences, from early opportunity framing and interaction models through detailed execution, launch, and iteration.
• Translate complex AI capabilities into experiences that are intuitive, transparent, and understandable, helping travelers make confident decisions while maintaining a sense of control.
• Design across conversational, visual, and multimodal interfaces, creating cohesive experiences that meet travelers where they are and support different decision-making styles.

Partner Across Disciplines

• Collaborate closely with Product Managers, Engineers, Data Scientists, Researchers, and Content Designers to shape how AI capabilities are introduced and experienced within Expedia Group products.
• Influence product direction by balancing traveler needs, business outcomes, and technical opportunities while thoughtfully navigating the realities and limitations of AI systems.
• Help teams identify opportunities where AI can genuinely improve the traveler experience rather than simply adding complexity.

Prototype, Learn, and Iterate

• Bring ideas to life through prototypes, experiments, and tangible design artifacts that accelerate learning and decision-making.
• Work directly with real AI outputs and evolving technologies to evaluate interaction patterns, identify edge cases, and uncover opportunities for improvement.
• Leverage research, analytics, experimentation, and customer feedback to continuously refine experiences and influence roadmap priorities.

Elevate Design Quality

• Contribute patterns, frameworks, and best practices that advance Expedia Group's approach to designing AI-powered experiences.
• Partner with fellow designers through critiques, reviews, and mentoring to raise the quality and consistency of work across the organization.
• Champion accessibility, inclusion, and responsible AI design principles throughout the product development process.

What Success Looks Like:

Traveler Trust - You create AI experiences that feel intuitive, transparent, and reliable, helping travelers understand recommendations and confidently make decisions.

• Design Excellence - You deliver thoughtful, polished, and scalable solutions that demonstrate exceptional interaction and visual design craft.
• Cross-Functional Influence - You bring clarity to complex problems and help Product, Engineering, and Data Science teams align around a shared vision.
• Innovation With Impact - You thoughtfully explore emerging AI opportunities while maintaining a relentless focus on delivering meaningful customer value.

Minimum Qualifications:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field, or equivalent practical experience.
• 5+ years of professional experience in product design, UX design, interaction design, or a related discipline.
• A portfolio demonstrating shipped digital products and a strong foundation in interaction design, visual design, and customer-centered problem solving.
• Expertise in at least one core design discipline (interaction design or visual design) and demonstrated strength across complementary areas such as prototyping, research, facilitation, information architecture, content strategy, or UX writing.
• Experience designing complex product experiences in collaboration with Product, Engineering, and cross-functional stakeholders.
• Understanding of how AI-powered experiences should communicate confidence, uncertainty, recommendations, limitations, and failure states.
• Ability to simplify ambiguity and articulate design rationale to audiences ranging from engineers to senior leaders.
• Proficiency with Figma and experience contributing to shared design systems and scalable component libraries.

Preferred Qualifications:

• Experience shipping AI-powered products, including conversational, recommendation, generative, voice, or multimodal experiences.
• Demonstrated experience designing for trust, transparency, explainability, and human oversight in AI-assisted experiences.
• Hands-on experience prototyping with AI tools, working directly with model outputs, or building interactive concepts that leverage LLMs or generative AI systems.
• Motion design experience used to communicate system state, AI reasoning, progress, transitions, and feedback loops.
• Experience working on travel, ecommerce, marketplace, fintech, or other high-consideration decision-making experiences.
• Familiarity with experimentation frameworks, behavioral analytics, and data-informed product design practices.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in New York is $187,000.00 to $261,500.00. Employees in this role have the potential to increase their pay up to $299,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $161,000.00 to $225,500.00. Employees in this role have the potential to increase their pay up to $257,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Austin is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in San Jose is $187,000.00 to $261,500.00. Employees in this role have the potential to increase their pay up to $299,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in San Francisco is $187,000.00 to $261,500.00. Employees in this role have the potential to increase their pay up to $299,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.