Senior Product Designer

FreeWill; United States; Remote; USD 140,000 - 150,000; Full time

Job summary

A leading social-good startup is seeking a Senior Product Designer to help raise funds for charity by shaping user experience. The role entails collaboration with cross-functional teams to address user needs, execute designs, and maintain a high-quality standard in product development.

Benefits

Unlimited PTO

Flexible hours

Company stock options

401k

Medical/Dental/Vision

Short-term and long-term disability insurance

Life and AD&D insurance

Free One Medical membership

Paid parental leave

$250 monthly coworking budget

Qualifications

• 6+ years of experience in product design.
• Strong product and strategy intuition.
• Ability to lead design projects alongside product managers.

Responsibilities

• Plan and define product strategy in collaboration with designers and engineers.
• Shape product strategy through user research and experience metrics.
• Execute high-quality UI/UX designs and conduct usability testing.

Skills

Product design experience

Collaboration

Communication

User-centered design

Education

Bachelor's degree or higher in design related field

Tools

Figma

Job description

FreeWill is an award-winning, social-good startup that has partnered with 2,200+ nonprofits who support our mission while generating $11.9B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

We are looking for a Senior Product Designer to help us raise the next $10 billion for charity by creating our user experience vision north star. A successful candidate will be working alongside a talented team of engineers, product managers, and designers to gain insights in the nonprofit industry, in an environment that cares about people, values work-life balance, and focuses on learning and growth.

To be a great fit, you must have a track record of leading products to successful outcomes by taking the time to understand the core audience and business needs, you have strong product experience and exceptional product intuition. You are a strong cross-functional collaborator, kind and excellent communicator, great advocate for the voice of the user, and are able to take a solution from idea to implementation. You approach problems holistically, with a systems, service design, and user psychology mindset, leveraging research insights and data from a variety of sources. At the same time, you fret the visual details. You uphold a high quality bar, create elegantly simple solutions to multi-faceted problems, and are able to influence the entire company through your work and leadership.

FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. When we make an offer, we provide multiple options so that employees can choose between compensation packages that prioritize salary or stock options. The offers for this role will be between $140,000 and $150,000; offers will also include stock options.

This role will report to the Director of Design. We cannot sponsor H1Bs at this time.

Responsibilities

• Plan strategically and think tactically as a partner with designer, product, and engineering to define the product strategy.
• Shape product strategy by evangelizing to solve persistent user problems and establishing UX metrics to measure the human outcomes of our work.
• Independently problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision.
• Use research and data to tell a holistic end-to-end story (from discovery and competitive research to usability testing and QA), while executing high quality UI/UX designs via wireframes, mockups, specs, user journeys, and cross-platform interactive prototypes.
• Write technical specifications and tickets for the design work that you will deliver, estimating alongside engineers and management.
• Perform QA/UAT on tickets to ensure the high quality delivery of projects.
• Set up the systems/processes for sharing cross-functionally and receiving frequent feedback.
• Use excellent time management skills to scale up, cut back, or reconsider solutions based on project objectives, resources, and business requirements – knowing when to balance the delivery of an MVP or a highly-polished product.

Required skills and experience

• 6+ years of experience working in a product design role.
• 3+ years leading design projects alongside a product manager (non-management).
• Strong product and strategy intuition, with experience in multiple types of research.
• Excellent written and verbal communication and presentation skills, including skillful planning and facilitation of leadership stakeholder discussions and workshops
• Highly proficient with Figma.
• Excellence in both UI/UX design craft and systems thinking
• Good understanding of accessibility and design systems
• Experience managing a complex workload, prioritizing with business priorities in mind.
• Ability to work with a low-ego, highly collaborative, cross-functional team.
• Be available for occasional meetings and on-sites with people at FreeWill within the Eastern time zone, possibly in person.

Nice to haves

• Experience in the graphic or visual design space
• Experience designing administrative systems for those working in specialized roles such as legal or supporting nonprofit organizations
• Experience translating legal regulations through designs
• Experience scoping and defining research questions and executing research studies

Hiring Process

The hiring process for this role is as follows:

• Hiring Manager or Technical interview (30 minutes)
• Take home exercise (3-4 hours)
• Assignment or Presentation or Live Exercise and Q&A (45 minutes)
• Final interviews with FreeWill team members (2-3 separate 30 minute interviews)
• Offer (contingent on positive references)

Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.

AI Policy

We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter.

For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted.

The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.

In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

• Work from home
• Unlimited PTO
• Flexible hours
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents
• Regular (virtual) team events
• $250 monthly coworking budget which can be used for local co-working spaces
• $300 annual budget to outfit your home office or cover utility bills
• $1,000 referral bonuses for growing our FreeWill community

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We are a remote-first company that’s able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in the US.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

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