Senior Product Designer

Pagos Consultants Ltd.; United States; On-site; USD 220,000 - 300,000; Full time

Benefits offered by this job

Equity

Health coverage

Parental leave

Flexible paid time off

Job summary

Pagos Consultants Ltd. is seeking a Senior Product Designer to own design from discovery to launch for AI agent platforms. You will combine product thinking, interaction design and visual craft to turn complex capabilities into accessible experiences.

You will collaborate with product, engineering and leadership, shaping what to build and how it should work, while owning hands-on design work across chat and voice interactions. Equity and competitive compensation accompany this role.

Qualifications

• Portfolio demonstrating strong product thinking and high-quality visual execution.
• Ability to simplify complex problems while preserving necessary capabilities.
• Experience leading projects from discovery through launch.

Responsibilities

• Own end-to-end design for significant product initiatives from discovery to launch.
• Develop deep understanding of users via conversations, feedback, and usability testing.
• Translate complex workflows into intuitive interfaces and clear information architecture.
• Design experiences for AI agent interactions across chat and voice.
• Create tools for CX teams to understand and improve agent performance.
• Design platform experiences for developers building on the AI platform.
• Collaborate with PMs and engineers to balance user needs with technical constraints.
• Produce user flows, wireframes, high-fidelity designs, and interactive prototypes.
• Work with engineers during implementation to refine details before release.
• Contribute to a scalable design system with reusable components.

Skills

Product design

UX research

Usability testing

Cross-functional collaboration

Design systems

Tools

Figma

Photoshop

Illustrator

Principal

Job description

Compensation: $220,000-$300,000 + equity

About the company

We're working with an AI company building a platform that enables businesses to create, deploy and improve customer-facing AI agents. Its technology helps organisations deliver more intuitive customer experiences across chat and voice, while giving operational teams and developers the tools to manage those experiences.

The team places a high value on product quality, customer understanding and thoughtful design.

This is an opportunity to help define how people interact with AI and how businesses build, monitor and improve intelligent agents.

About the role

As a Senior Product Designer, you'll own design projects from initial discovery through to launch and ongoing iteration. You'll combine product thinking, interaction design and visual craft to turn complex capabilities into clear, accessible experiences.

Your work will span several audiences: customers interacting with AI agents, customer experience teams overseeing performance, and developers building on the platform. You'll need to understand their different needs while creating a cohesive product experience.

You'll partner closely with product, engineering and leadership, contributing to decisions about what to build as well as how it should work. The role suits a hands-on designer who enjoys ownership, works comfortably through ambiguity and cares about the details of the finished product.

What you'll do

• Own the complete design process for significant product initiatives, from understanding the problem and exploring concepts to prototyping, implementation and refinement.
• Develop a deep understanding of users through customer conversations, feedback and usability testing.
• Translate complex workflows and technical capabilities into intuitive interfaces, clear information architecture and purposeful interactions.
• Design experiences for people engaging with AI agents across chat and voice.
• Create tools that help customer experience teams understand agent performance and improve customer interactions.
• Design platform experiences for developers building, configuring and extending AI agents.
• Partner with product managers and engineers to shape priorities, assess trade-offs and develop solutions that balance user needs with technical constraints.
• Produce user flows, wireframes, high-fidelity designs and interactive prototypes to explore ideas and communicate decisions.
• Work closely with engineers throughout implementation, reviewing the experience and refining details before release.
• Help develop and maintain a scalable design system, including reusable components and interaction patterns.
• Present your work clearly, explain the reasoning behind design decisions and incorporate feedback constructively.
• Iterate after launch using customer insights and usability findings to improve the product.

What we're looking for

• Extensive experience designing software products, with a track record of leading projects from early exploration through to launch.
• A portfolio demonstrating strong product thinking, thoughtful interaction design and high-quality visual execution.
• The ability to simplify complex problems while preserving the capabilities users need.
• Strong judgement across information architecture, user journeys, interface design and visual hierarchy.
• Experience gathering customer feedback, conducting usability testing and translating findings into practical improvements.
• Advanced proficiency in Figma and the ability to build prototypes quickly and effectively.
• Experience contributing to design systems and creating consistent patterns across a product.
• Strong collaboration skills, with experience working closely with product managers, engineers and senior stakeholders.
• Clear written and verbal communication, including the ability to explain design choices to technical and non-technical audiences.
• Comfort working in a fast-moving startup environment where priorities evolve and problems may be loosely defined.
• Curiosity about AI and a willingness to explore emerging interaction patterns.

Additional experience that would be valuable

• Designing AI-powered products, conversational interfaces or voice experiences.
• Working on developer-facing products, technical tooling, APIs or SDKs.
• Using code to explore and prototype interactions, particularly with React or TypeScript.
• Familiarity with tools such as Photoshop, Illustrator or Principal.
• Help shape product experiences in a rapidly evolving area of AI.
• Own meaningful design work across customer-facing experiences and the tools behind them.
• Work closely with engineering, product and leadership to influence product direction.
• Join a team that values customer insight, strong craft and attention to detail.
• Receive competitive compensation and equity, alongside health coverage, parental leave, flexible paid time off and benefits supporting family life.