Senior Product Designer

The Western Union Company; Denver (CO); Hybrid; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Paid Time Off

Parental Leave

Global Adoption Assistance

401K Plan

Job summary

The Western Union Company is seeking a Senior Product Designer in a hybrid role based in Denver or Atlanta, with a three‑day‑per‑week in‑office expectation. The role focuses on discovery, workflow design, interaction design, and UX strategy across compliance platforms.

You’ll partner with Product, Design, and Engineering to shape what we build and how we work, modernizing design practices through experimentation and emerging technologies, while contributing to a mature design organization with

Qualifications

• 5+ years of experience leading end-to-end product design initiatives.
• Experience designing complex enterprise software, SaaS platforms, or workflow-driven applications.
• Strong interaction design, prototyping, and user-centered design methodologies.

Responsibilities

• Lead end-to-end product design efforts, from discovery and workflow definition through final design delivery across compliance and risk management platforms.
• Partner closely with Product, Engineering, and stakeholders to solve complex user, operational, and business challenges.
• Champion the voice of the user through research, workflow analysis, usability testing, and continuous validation of design decisions.
• Create intuitive workflows, high-fidelity designs, and interactive prototypes that drive clarity, alignment, and delivery.
• Apply systems thinking to design solutions that span multiple products, workflows, and user roles.
• Take ownership of design challenges, proactively identifying opportunities, driving alignment, and helping teams move from ambiguity to execution.
• Facilitate design reviews, workshops, and stakeholder discussions while clearly communicating design rationale, trade-offs, and recommendations.
• Partner closely with the Design Lead and team to scale design capabilities, strengthen design quality, and advance the maturity of our design practice.
• Embrace modern design tools, AI-assisted workflows, and emerging technologies to improve efficiency, quality, and collaboration.

Skills

Product Design

UX/UI Design

Enterprise Software

Stakeholder Collaboration

Job description

Candidates must be authorized to work in the United States on a full‑time basis; visa sponsorship is not available for this role. This position requires candidates to be based in Denver or Atlanta willing to relocate to one of these locations, with an expectation to work from the office at least three days per week. Please note that relocation assistance is not provided.

The Senior Product Designer is responsible for driving discovery, workflow design, interaction design, and user experience strategy across key compliance capabilities. The role requires a blend of hands‑on execution, product thinking, stakeholder influence, and continuous improvement. Beyond delivering high‑quality experiences, you’ll help modernize design practices through experimentation, collaboration, emerging technologies, and a commitment to raising the overall maturity of the organization. You’ll join a growing Design team that is actively shaping how design operates within one of Western Union’s most complex and business‑critical domains. This role is ideal for someone who thrives in ambiguity, enjoys creating structures where little exists, and wants to play a meaningful role in building a modern product design practice. Partnering closely with Product, Design, and Engineering, you’ll help define not only what we build, but also how we work, contributing to the growth and maturity of our design practice while delivering meaningful user experiences. With startup‑style ownership and enterprise‑scale impact, this role offers the opportunity to make a lasting contribution to both our products and our design organization.

Key Responsibilities

• Lead end‑to‑end product design efforts, from discovery and workflow definition through final design delivery across compliance and risk management platforms.
• Partner closely with Product, Engineering, and stakeholders to solve complex user, operational, and business challenges.
• Champion the voice of the user through research, workflow analysis, usability testing, and continuous validation of design decisions.
• Create intuitive workflows, high‑fidelity designs, and interactive prototypes that drive clarity, alignment, and delivery.
• Apply systems thinking to design solutions that span multiple products, workflows, and user roles.
• Take ownership of design challenges, proactively identifying opportunities, driving alignment, and helping teams move from ambiguity to execution.
• Facilitate design reviews, workshops, and stakeholder discussions while clearly communicating design rationale, trade‑offs, and recommendations.
• Partner closely with the Design Lead and team to scale design capabilities, strengthen design quality, and advance the maturity of our design practice.
• Embrace modern design tools, AI‑assisted workflows, and emerging technologies to improve efficiency, quality, and collaboration.

Basic Requirements

• 5+ years of experience in Product Design, UX/UI Design, or related disciplines, with a proven track record leading end‑to‑end product design initiatives from discovery through delivery.
• Experience designing complex enterprise software, SaaS platforms, or workflow‑driven applications, with strong skills in interaction design, prototyping, and user‑centered design methodologies.

WORKPLACE OPTION HYBRID

Western Union values in‑person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off
• Parental Leave
• Global Adoption Assistance
• 401K Plan Salary

The base salary range is $110,000.00 – $145,000.00 per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 11-30-2026

This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital‑first company, built on the strength of our retail foundation and powered by next‑generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.