Senior Product Delivery Leader - AI-Driven Ops

Fairygodboss; Newark (DE); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorganChase in Newark, DE is seeking a Senior Product Delivery Associate to advance delivery across a mission-critical loan servicing platform. You will drive end-to-end delivery, manage dependencies, and apply data-driven insights to achieve measurable improvements in customer experiences.

You will collaborate with cross-functional teams, apply structured problem-solving, and leverage AI-enabled capabilities to accelerate decisions while maintaining risk and regulatory alignment.

Qualifications

• 3+ years of experience in product delivery, product management, operations, technology delivery, or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery practices and experience contributing to continuous improvement processes.
• Exposure to product or platform-wide release management, in addition to deployment processes and strategies.
• Strong analytical and problem-solving skills, with the ability to use data to identify issues, evaluate options, and support informed decision-making.
• Demonstrated data literacy, including the ability to interpret product, operational, and delivery metrics and translate insights into actionable recommendations.
• Ability to synthesize customer, stakeholder, and operational feedback into clear priorities and delivery actions.

Responsibilities

• Support end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Use data analytics, product metrics, and operational insights to identify trends, measure delivery performance, flag risks, and recommend improvements that enhance product outcomes and customer experiences
• Collaborate with the Product Delivery Manager to execute change management activities across functional partners and produce results that ensure adherence to the firm's risk, controls, compliance, and regulatory requirements
• Track timelines and dependencies, raising blockers and other impediments to the Product Delivery Manager to ensure adequate resourcing and alignment with stakeholders and functional partners
• Apply structured problem-solving skills to break down delivery challenges, gather inputs from business, technology, operations, and control partners, and contribute to practical solutions
• Actively explore and apply approved AI and automation capabilities-identifying new opportunities to streamline delivery, accelerate analysis, and solve problems in novel ways-while sharing learnings to raise the team's overall AI fluency
• Partner with cross-functional teams to translate customer, operational, and platform needs into actionable delivery plans, supporting alignment with strategic priorities and measurable outcomes

Skills

Product delivery

Operations management

Data analytics

Stakeholder management

Release management

Problem solving

AI / automation awareness

Job description

JPMorganChase in Newark, DE is seeking a Senior Product Delivery Associate to advance delivery across a mission-critical loan servicing platform. You will drive end-to-end delivery, manage dependencies, and apply data-driven insights to achieve measurable improvements in customer experiences.

You will collaborate with cross-functional teams, apply structured problem-solving, and leverage AI-enabled capabilities to accelerate decisions while maintaining risk and regulatory alignment.