Senior Product Delivery Lead - AI-Driven Payments

Mastercard; Purchase (NY); On-site; USD 122,000 - 201,000; Full time

Benefits offered by this job

401k with company match

Paid time off and holidays

Job summary

Mastercard’s U.S. Product Delivery team is seeking a Manager to lead end‑to‑end client implementations, ensuring successful delivery, strong customer outcomes, and high quality results in a payments environment.

You will collaborate with customers and internal teams across pre‑sales, design, launch and post‑implementation phases, driving market readiness and go‑to‑market activities while leveraging AI to optimize delivery processes.

Qualifications

• Experience in payments, financial services, or a related industry.
• Strong understanding of payment processing, transaction flows, and ecosystem participants.
• Proven track record managing multiple client-facing projects or programs simultaneously.
• Ability to translate business needs into technical solutions and drive execution.
• Strong stakeholder management and project/program management skills, with the ability to influence across all levels.
• Excellent communication and presentation skills, including experience engaging with senior leaders and clients.
• Self-starter with a focus on accountability, problem-solving, and delivering results.
• Continuous improvement mindset with a focus on efficiency and quality.
• Passion for reimagining how work gets done through AI and automation, and understanding of AI, automation, and agentic technologies.

Responsibilities

• Lead strategic delivery initiatives and customer relationships across U.S. Markets, including both established products and first‑time deployments of new products, services, and technologies.
• Partner with customers and internal stakeholders throughout the entire lifecycle—from pre‑sales and solution design to launch and post‑implementation support.
• Serve as a trusted advisor, providing expertise on payment flows, product capabilities, and implementation best practices.
• Own end‑to‑end program delivery by leading market readiness and go‑to‑market activities, project kickoffs, delivery planning, status governance, customer strategy sessions, and post‑implementation reviews to drive successful outcomes and continuous improvement, while leveraging AI driven solutions.
• Manage and coordinate customer and Mastercard project teams, ensuring alignment, accountability, and execution across complex initiatives.
• Drive cross‑functional collaboration across Product, Technology, Account Management, Sales, and other key stakeholders.
• Proactively manage risks, dependencies, priorities, and escalations in a fast‑paced, matrixed environment.
• Identify and implement opportunities to improve delivery processes, operational efficiency, and customer experience.
• Contributes to the development and enhancement of Delivery tools, frameworks, and infrastructure to support scale and organizational growth.

Skills

Program management

Stakeholder management

Client-facing projects

AI & automation

Education

Bachelor’s degree

Job description

Mastercard’s U.S. Product Delivery team is seeking a Manager to lead end‑to‑end client implementations, ensuring successful delivery, strong customer outcomes, and high quality results in a payments environment.

You will collaborate with customers and internal teams across pre‑sales, design, launch and post‑implementation phases, driving market readiness and go‑to‑market activities while leveraging AI to optimize delivery processes.