Senior Product Delivery Associate - Product and Transformation

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago is seeking a Senior Product Delivery Associate to help deliver market-ready products through a stable, scalable process.

You will work with cross-functional teams, translate business needs into clear requirements, and support change initiatives while focusing on the middle-office desktop portal to streamline client onboarding for employees. This role emphasizes agile delivery, risk awareness, and continuous value realization across the product lifecycle.

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product development life cycle including discovery and requirements definition, and deployment processes
• Proven expertise in agile story writing, scrum ceremonies and digital product development
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience

Responsibilities

• Builds and maintains ongoing proactive partnership with product, design and technology team members to deliver business results in an agile manner within agreed upon timeframes
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the collection of user research, journey mapping and upstream/downstream implications of new product features
• Writes the requirements, epics, and user stories to support product development
• Perform user testing, support pre-release activity and production verification testing
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Skills

Product management

Agile methodologies

Stakeholder communication

Requirements writing

User testing

Job description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Product and Transformation Team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-functional teams, build key relationships, and enable the product to continuously deliver value. Focus on the middle office desktop portal to ensure client onboarding is transformed into a streamlined, intuitive tool tailored to employees’ needs.

Job responsibilities

• Builds and maintains ongoing proactive partnership with product, design and technology team members to deliver business results in an agile manner within agreed upon timeframes
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the collection of user research, journey mapping and upstream/downstream implications of new product features
• Writes the requirements, epics, and user stories to support product development
• Perform user testing, support pre-release activity and production verification testing
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product development life cycle including discovery and requirements definition, and deployment processes
• Proven expertise in agile story writing, scrum ceremonies and digital product development
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience

Preferred qualifications, capabilities, and skills

• Knowledge in any of these areas a significant plus - payments, corporate/commercial banking and client service/implementations
• Experience leading end-to-end digital transformation initiatives / programs to automate and streamline processes to help businesses perform more efficiently
• Self-starter able to thrive in a fast-paced, collaborative and cross-functional environment that is results-driven