Senior Product Coordinator, Degree Planner

Arizona State University; Tempe (AZ); On-site; USD 72,000 - 90,000; Full time

Job summary

Arizona State University’s Enterprise Technology team seeks an IT Project Specialist 2 to coordinate product and project activities. The role interfaces with product managers, stakeholders, and development teams to ensure requirements are captured, tracked, and executed, driving alignment across units and ensuring delivery.

The position emphasizes cross-functional collaboration, documentation, and ongoing engagement with academic units to facilitate adoption of enterprise software solutions.

Qualifications

• Experience eliciting, documenting, and validating business or functional requirements from multiple stakeholder groups.
• Experience translating requirements into user stories, use cases, or functional specifications for a development team.
• Experience tracking project or release milestones and managing cross-team dependencies.
• Experience supporting testing/QA cycles, including test case development and UAT.
• Demonstrated analytical skills, including the ability to interpret data or usage trends to inform decisions.
• Experience writing and maintaining product requirements documentation in a software or SaaS environment.
• Experience coordinating QA or user acceptance testing cycles ahead of production releases.
• Experience supporting products in higher education, student information systems, or other enterprise/institutional software.

Responsibilities

• Elicit, document, and validate business and functional requirements from stakeholders across departments
• Translate business needs into user stories, use cases, or functional specifications for development teams
• Analyze current-state business processes and recommend improvements or system enhancements
• Maintain requirements traceability from intake through delivery
• Support UAT planning and execution, including test case development
• Assist with project planning, scope definition, and prioritization of enhancement requests
• Serve as liaison between business stakeholders and technical/development teams
• Collaborate across teams and actively participate in ET/ASU events and programs

Skills

Requirements elicitation

Documentation

Stakeholder collaboration

UAT planning

Data analysis

Education

Bachelor's degree

Tools

Jira

Confluence

Smartsheet

Job description

Job Profile

IT Project Specialist 2

Job Family

IT Project Management

Time Type

Full time

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description

Enterprise Technology is seeking a Senior Product Coordinator, Degree Planner to provide dedicated coordination support to a Product Manager within the Product & UX portfolio, reporting to the Director of Product, Enterprise Technology. This position provides continuity across requirements documentation, release tracking, and quality assurance as the assigned product moves from initial rollout toward broad institutional adoption.

The Senior Product Coordinator acts as the connective tissue between product strategy and day-to-day execution. This is a highly cross-functional role. The Senior Product Coordinator will regularly engage stakeholders across academic units, advising, technical teams, and other institutional partners to gather input, validate requirements, and communicate status — requiring strong judgment about when to elevate, when to document, and when to drive a decision to closure.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Position Salary Range: $71,500 - $90,000 per year; DOE

Essential Duties

Requirements & analysis

• Elicit, document, and validate business and functional requirements from stakeholders across departments
• Translate business needs into user stories, use cases, or functional specifications for development teams
• Analyze current-state business processes and recommend improvements or system enhancements
• Maintain requirements traceability from intake through delivery

Data & reporting

• Analyze data to identify trends, gaps, or opportunities that inform business decisions
• Build and maintain reports, dashboards, or metrics to track process or system performance
• Perform gap analysis between current and desired system/process states

Process & documentation

• Document current and future-state workflows, process maps, and business rules
• Maintain a repository of requirements, decisions, and process documentation for audits and onboarding
• Support change management by documenting impacts of proposed changes on existing processes

Stakeholder & project support

• Serve as liaison between business stakeholders and technical/development teams
• Facilitate requirements-gathering sessions, workshops, and stakeholder interviews
• Support UAT (user acceptance testing) planning and execution, including test case development
• Assist with project planning, scope definition, and prioritization of enhancement requests

Quality & governance

• Ensure proposed solutions align with business objectives and compliance/regulatory requirements
• Identify risks or dependencies early in the requirements or design phase
• Support post-implementation review to confirm delivered solutions meet the original business need

In Addition

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications

• Experience eliciting, documenting, and validating business or functional requirements from multiple stakeholder groups.
• Experience translating requirements into user stories, use cases, or functional specifications for a development team.
• Experience tracking project or release milestones and managing cross-team dependencies.
• Experience supporting testing/QA cycles, including test case development and UAT.
• Demonstrated analytical skills, including the ability to interpret data or usage trends to inform decisions.
• Strong written and verbal communication skills, with the ability to work directly with both business stakeholders and technical teams.
• Experience writing and maintaining product requirements documentation in a software or SaaS environment.
• Experience with roadmap and milestone tracking tools (e.g., Jira, Confluence, Smartsheet) and managing cross-team dependencies.
• Experience coordinating QA or user acceptance testing cycles ahead of production releases.
• Experience supporting products in higher education, student information systems, or other enterprise/institutional software.
• Demonstrated ability to manage multiple release cycles or workstreams concurrently with attention to detail.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented.

Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility.

Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward.

We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact.

Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education.

Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants.

ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.