Senior Product Associate -Payments Value Added Services

Aumni; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Senior Product Associate to support and improve a defined set of payments and credential-management products. You will work with product managers, engineering, and client teams to translate needs into clear requirements and drive onboarding and authorization improvements.

You will own defined product workstreams in your first year and help deliver next-generation platform workstreams through coordinated delivery and documentation efforts.

Qualifications

• In-depth product management experience in payments, fintech, or tech.
• Ability to write clear requirements, epics, and user stories with acceptance criteria.
• Comfort using data to inform decisions and measure outcomes.
• Strong written and verbal communication with cross-functional partners.

Responsibilities

• Support roadmap and daily operations of tokenization and credential-management products.
• Write requirements, epics, and user stories with clear acceptance criteria.
• Assist client onboarding, escalations, and incident follow-through with engineering and relationships teams.
• Collaborate with engineering on release planning and testing readiness.
• Analyze product and client data to identify improvements and track outcomes.
• Maintain product documentation and FAQs.
• Support a delivery workstream for the next-generation platform.
• Communicate status, risks, and next steps to stakeholders.

Skills

Product management

Data analysis

Requirements writing

Communication

Travel

Education

Bachelor's degree or equivalent

Tools

APIs

Webhooks

Developer-facing docs

Job description

You enjoy turning client problems and data into clear product improvements, and you want to learn how payment infrastructure works at serious volume. Join us to build your product skills on products that power the daily payment experience for millions of consumers.

As a Senior Product Associate on the Payments Value-Added Services Platform team, you will help manage and improve a defined set of in-market products, which include network tokenization, account updater, acquirer tokenization, and consumer profiles. You will partner closely with Product Managers and engineering to turn client needs and data into clear requirements, and to deliver improvements that strengthen onboarding and authorization performance.

You will also contribute to our next-generation payment credential platform by supporting one of its delivery workstreams, including requirements, documentation, and testing coordination.

You will work with Product Managers, engineering, operations, card network partners, relationship managers, and clients. This role combines supporting the products we run today with helping build what comes next.

In your first year, you will take ownership of a defined set of products and deliver improvements, and you will support a platform workstream through delivery.

Job responsibilities

• Partner with Product Managers to support the roadmap and daily operation of a defined set of in-market tokenization and credential-management products
• Write requirements, epics, and user stories with clear acceptance criteria, and maintain a prioritized backlog
• Support client onboarding, escalations, and incident follow-through with engineering, operations, and relationship managers
• Collaborate with engineering on release planning, production readiness, and testing
• Analyze product and client data, such as authorization performance, adoption, and operational metrics, to identify improvements and track outcomes
• Maintain product documentation, including developer-facing documentation and FAQs
• Support a delivery workstream for the next-generation payment credential platform
• Communicate status, risks, and next steps to stakeholders
  

Required qualifications, capabilities, and skills

• 3+ years of experience in product management or a relevant domain such as payments, fintech, or technology
• Knowledge of the product development life cycle, including discovery and requirements definition
• Ability to write clear requirements, epics, and user stories
• Working knowledge of data analysis and comfort using data to inform decisions
• Strong written and verbal communication, and the ability to work with engineering and cross-functional partners
• Bachelor's degree or equivalent practical experience
• Some Travel Required

Preferred qualifications, capabilities, and skills

• Background in payments, financial technology, or financial infrastructure
• Familiarity with APIs, webhooks, and developer-facing documentation
• Working knowledge of card payments, including authorization and token lifecycle, and PCI data handling
• Experience working with payment integrators, payment orchestration services, or payment credential vault providers, whether as a user, partner, or builder
• Experience working in a matrixed organization
• Familiarity with AI tooling, such as workflow automation, generative AI tools, or agent-based workflows
  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan & Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Promote innovation in product development, user research, and analysis to shape and optimize our offerings