Senior Process Manager, Product Information

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Bonus

Commissions

Long-term incentive compensation

Job summary

The Sherwin-Williams Company seeks a Senior Process Manager, Product Information to lead the design, governance, deployment, adoption, and continuous improvement of product information processes, aligning with the global strategy and governance framework and covering raw materials, SKUs, and other item categories.

Based at the Cleveland Global Headquarters, this on-site role requires up to 10% travel; bonus and long-term incentive compensation are available.

Qualifications

• Must have at least a Bachelor's degree in business, engineering, supply chain, or information systems.
• Must have at least eight (8) years of experience in process management, business transformation, product or master data, or deployment.
• Experience supporting enterprise system implementations, such as ERP, product data, master data, or comparable platforms.
• Experience leading cross-functional workstreams, facilitating decisions, and delivering results through influence.
• Experience using measures and structured problem-solving methods to improve business processes.

Responsibilities

• Manage assigned end-to-end product information processes in alignment with global strategy, standards, policies, and controls.
• Document and maintain process designs, roles, decision rights, procedures, and governance requirements.
• Identify process gaps and recommend changes that improve standardization, scalability, compliance, and business outcomes.
• Coordinate review and approval of process changes through established governance forums.
• Lead business process workstreams across design validation, system testing, user acceptance testing, go-live readiness, stabilization, and transition to ongoing support.
• Develop and track readiness plans, business sign-offs, process documentation, and deployment dependencies.
• Partner with technology and project teams to confirm that system configuration supports approved process requirements.
• Escalate unresolved risks, decisions, and cross-functional dependencies to process leadership.
• Coordinate adoption activities with business adoption, change, communication, and training partners.
• Engage regional and functional stakeholders to validate impacts, prepare users, and support adoption of new processes and digital solutions.
• Monitor adoption, user feedback, and stabilization issues after go-live and coordinate corrective actions.
• Help demonstrate business value through measurable adoption and performance results.
• Develop, maintain, and monitor process measures, service expectations, controls, and reporting in partnership with business and data teams.
• Analyze performance trends and areas of non-conformance, conduct root cause analysis, and lead corrective or preventive actions.
• Use data, benchmarking, process modeling, and process mining where available to identify improvement opportunities.
• Maintain an improvement backlog and support prioritization based on business value, risk, effort, and customer impact.
• Facilitate alignment across business, technology, finance, operations, digital, and data teams.
• Translate business needs into clear process and system requirements and resolve day-to-day design or execution issues.
• Serve as a primary contact for assigned product information processes and connect business users with solution and support teams.
• Prepare concise status, risk, decision, and outcome updates for process leadership and governance forums.
• Plan and track assigned transformation initiatives, deliverables, milestones, risks, issues, and dependencies.
• Lead cross-functional teams and subject matter experts through workshops, process design, testing, deployment, and improvement activities.
• Coach team members and business partners on process standards, tools, and ways of working.
• Contribute to a culture of accountability, collaboration, continuous improvement, and customer focus.

Education

Bachelor's degree in business, engineering, supply chain, or information systems

Tools

ERP systems

Process mining tools

Data analytics tools

Governance frameworks

Job description

The Senior Process Manager, Product Information, manages the design, governance, deployment, adoption, and continuous improvement of assigned product information processes. The role works within the global process strategy and governance framework established by the Business Process & Adoption leadership team and translates that direction into practical standards, requirements, deployment plans, controls, and performance improvements. The scope includes raw materials, SKUs, and other item categories across the product lifecycle, with emphasis on streamlined, reliable data creation and maintenance processes supported by people, process, and technology.

Additional Details:

• This role is not remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115
• This position will require up to 10% travel
• Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments
• This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company's applicable plans

1. Process Management and Governance

• Manage assigned end-to-end product information processes in alignment with global strategy, standards, policies, and controls.

• Document and maintain process designs, roles, decision rights, procedures, and governance requirements.

• Identify process gaps and recommend changes that improve standardization, scalability, compliance, and business outcomes.

• Coordinate review and approval of process changes through established governance forums.

2. Deployment and Business Readiness

• Lead business process workstreams across design validation, system testing, user acceptance testing, go-live readiness, stabilization, and transition to ongoing support.

• Develop and track readiness plans, business sign-offs, process documentation, and deployment dependencies.

• Partner with technology and project teams to confirm that system configuration supports approved process requirements.

• Escalate unresolved risks, decisions, and cross-functional dependencies to process leadership.

3. Adoption and Change Execution

• Coordinate adoption activities with business adoption, change, communication, and training partners.

• Engage regional and functional stakeholders to validate impacts, prepare users, and support adoption of new processes and digital solutions.

• Monitor adoption, user feedback, and stabilization issues after go-live and coordinate corrective actions.

• Help demonstrate business value through measurable adoption and performance results.

4. Performance and Continuous Improvement

• Develop, maintain, and monitor process measures, service expectations, controls, and reporting in partnership with business and data teams.

• Analyze performance trends and areas of non-conformance, conduct root cause analysis, and lead corrective or preventive actions.

• Use data, benchmarking, process modeling, and process mining where available to identify improvement opportunities.

• Maintain an improvement backlog and support prioritization based on business value, risk, effort, and customer impact.

5. Cross-Functional Alignment and Stakeholder Management

• Facilitate alignment across business, technology, finance, operations, digital, and data teams.

• Translate business needs into clear process and system requirements and resolve day-to-day design or execution issues.

• Serve as a primary contact for assigned product information processes and connect business users with solution and support teams.

• Prepare concise status, risk, decision, and outcome updates for process leadership and governance forums.

6. Program Execution and Capability Building

• Plan and track assigned transformation initiatives, deliverables, milestones, risks, issues, and dependencies.

• Lead cross-functional teams and subject matter experts through workshops, process design, testing, deployment, and improvement activities.

• Coach team members and business partners on process standards, tools, and ways of working.

• Contribute to a culture of accountability, collaboration, continuous improvement, and customer focus.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

• Must have a Bachelor's degree in business, engineering, supply chain, or information systems

• Must have at least eight (8) years of experience in process management, business transformation, product or master data, or deployment

• Must have experience supporting enterprise system implementations, such as ERP, product data, master data, or comparable platforms.

• Must have experience leading cross-functional workstreams, facilitating decisions, and delivering results through influence

• Must have experience using measures and structured problem-solving methods to improve business processes

Preferred Qualifications:

• Have experience working across global or multi-division environments

• Have Lean, Six Sigma, or equivalent continuous-improvement training or certification

• Have experience with process modeling, data analytics, governance, or process-mining tools

• Have change-management training or equivalent practical experience

• Have experience with raw material, SKU, item, product lifecycle, or master-data processes