Senior Process Architect, Salesforce

Delta Air Lines, Inc.; Atlanta (GA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health benefits

Flight privileges

Job summary

Delta Air Lines, Inc. is seeking a Senior Salesforce Process Architect to design enterprise-scale Salesforce solutions, govern architecture, and mentor teams. You will balance strategic leadership with hands-on Apex and LWC development to ensure security, performance, and reliability across Delta's Salesforce ecosystem.

You will collaborate with CTA and architecture peers to set standards, review integrations, and champion AI-driven improvements in software delivery and developer productivity.

Qualifications

• Minimum: 8+ years in software engineering or enterprise platform experience with 7+ years delivering Salesforce solutions in complex environments.
• Strong understanding of software architecture, OO design, distributed systems, integration patterns, and modern practices.
• Proven ability to troubleshoot complex issues across multiple apps and integrations while balancing delivery and architectural quality.
• Experience as a governance authority for complex solutions, influencing across teams without managerial authority.

Responsibilities

• Design scalable, secure Salesforce solutions aligned with Delta's strategy.
• Serve as technical authority for Salesforce architecture and integration decisions.
• Lead architecture reviews, workshops and code reviews to steer technical direction.
• Mentor developers, administrators, and architects; drive platform reliability and incident response.

Skills

Salesforce architecture

Technical leadership

Architecture governance

Apex & LWC development

REST APIs integration

CI/CD pipelines

Security & compliance

Cloud architectures (AWS/Azure/GCP)

Education

High school diploma or GED

Tools

GitLab

Copado

MuleSoft

Kafka

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.

The Salesforce Center of Excellence ensures Salesforce solutions across the enterprise are secure, scalable, maintainable, and aligned with Delta's technology strategy. We are seeking a technologist who happens to be an expert in Salesforce, not a Salesforce expert whose experience ends at the platform boundary.

As a Senior Process Architect, you will serve as a technical leader for Delta's Salesforce ecosystem. You will design enterprise-scale solutions, establish engineering standards, mentor technical teams, and govern architectural decisions across critical platforms. This role combines architecture leadership with hands‑on development, requiring both strategic thinking and technical depth.

Key Responsibilities:

Architecture & Governance

• Design and govern scalable, secure, and maintainable Salesforce solutions aligned with Delta's enterprise technology strategy.
• Serve as the technical authority and final approver for significant Salesforce architecture and integration decisions.
• Partner with fellow Process Architects and the Salesforce Certified Technical Architect (CTA) to define and evolve enterprise standards, reference architectures, and engineering best practices.
• Evaluate technical tradeoffs and guide teams toward solutions that meet business needs without creating unnecessary complexity or technical debt.
• Drive a platform-first architecture approach that leverages native Salesforce capabilities while meeting Delta’s enterprise standards for security, scalability, and reliability.

Engineering & Integration

• Design and review integrations using APIs, event‑driven architectures, middleware, and cloud‑native integration patterns.
• Contribute hands‑on development in Apex, Lightning Web Components, and related technologies to maintain technical depth and engineering credibility.
• Reduce technical debt, performance bottlenecks, and architectural risk across the Salesforce ecosystem.
• Evaluate emerging technologies and champion the practical use of AI to improve software delivery, developer productivity, and solution quality.

Technical Leadership

• Mentor developers, administrators, architects, and technical leads while raising the quality, consistency, and effectiveness of engineering across Delta's Salesforce ecosystem
• Lead architecture reviews, design workshops, and code reviews while influencing technical direction through expertise, collaboration, and data‑driven decision making.
• Support critical production incidents, lead root cause analysis, and drive improvements that strengthen platform reliability, operational resilience, and business outcomes.
• Act with urgency, ownership, and accountability in support of Delta's operational objectives.

What you need to succeed (minimum qualifications)

• 8+ years of software engineering, solution architecture, or enterprise platform experience, including 7+ years designing and delivering Salesforce solutions in complex enterprise environments.
• Deep understanding of software architecture principles, object-oriented design, distributed systems, integration patterns, and modern software engineering practices.
• Proven ability to troubleshoot and resolve complex issues spanning multiple applications and integrated systems while balancing delivery goals and maintaining long-term architectural quality.
• Experience serving as a technical governance authority for complex solutions, including architectural approval responsibilities and influencing technical direction across multiple teams without managerial authority.
• Strong understanding of source control, automated testing, CI/CD pipelines, and modern release management practices using tools such as GitLab and Copado.
• Hands‑on experience developing solutions with Apex, Lightning Web Components, Flows, Agentforce, Service Cloud, and Salesforce security models.
• Expert knowledge of Salesforce architecture, platform capabilities, limitations, and best practices. (Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, CRM Analytics, Experience Cloud)
• Demonstrated ability to simplify complex systems and drive adoption of shared standards across multiple teams and business domains.
• Experience applying AI technologies to improve software delivery, engineering productivity, or business outcomes.
• Strong experience designing and supporting enterprise integrations using REST APIs, event-driven architectures, messaging platforms, middleware solutions, and ETL technologies.
• Experience with cloud-native architectures and services in AWS, Azure, or Google Cloud.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Salesforce Application Architect, System Architect, or Certified Technical Architect (CTA) certification.
• Experience with enterprise integration and event-streaming platforms such as MuleSoft, Kafka, Azure Integration Services, or similar technologies.
• Experience establishing engineering standards and governance practices for large development organizations.
• Experience within airline, transportation, logistics, or other operationally critical industries.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12‑month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affidative employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.