Senior Process Analyst

GovCIO; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

GovCIO is seeking a Senior Process Analyst to support design, development, and maintenance of mission-enabled applications for the U.S. Coast Guard.

This remote role demands strong experience with ServiceNow, SDLC governance, and cross-functional collaboration to deliver secure, scalable solutions. You will document requirements, perform verification testing, and translate complex needs into actionable user stories while ensuring compliance with federal data protection standards and security

Qualifications

• Experience as a Business or Process Analyst supporting ServiceNow.
• Ability to execute SDLC using Agile, DevOps, or DevSecOps in mission-critical settings.
• Experience documenting requirements for USCG, DoD, DHS, or federal cybersecurity environments.
• Proficiency in QA and verification testing within ServiceNow.
• Strong communication to lead stakeholder meetings and translate capabilities into business value.

Responsibilities

• Meet with stakeholders to gather complex business requirements and bridge mission owners with technical teams.
• Document requirements as Enhancement Requests and User Stories with clear acceptance criteria.
• Perform verification testing on ServiceNow services and modules to ensure alignment with requirements.
• Explain ServiceNow capabilities to business users and facilitate training to drive platform adoption.
• Apply full SDLC using Scrum, Agile, DevSecOps, Lean, and Waterfall to deliver releases on schedule.
• Translate operational needs into scalable ServiceNow applications and modules.
• Advocate for out-of-the-box solutions and uphold ServiceNow governance best practices.
• Ensure cybersecurity compliance with USCG security requirements and federal data standards.
• Produce technical documentation including functional requirements and user guides.

Skills

SDLC frameworks

QA testing

Stakeholder communication

Process efficiency

Federal cybersecurity environments

Education

High School Diploma

Tools

ServiceNow

Job description

GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.

Responsibilities

As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

• Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.
• Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.
• Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.
• Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG.
• Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
• Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.
• Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices.
• Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.
• Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience

• Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.
• Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
• Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments.
• Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.
• Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value.
• Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

• Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
• Familiarity with ITIL framework and enterprise IT governance.
• Strong analytical, problem-solving, and continuous improvement mindset.

Posted Salary Range

USD $100,000.00 - USD $130,000.00 /Yr.