Senior Privacy & Client Experience Controls Consultant

CIBC US; Chicago (IL); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Competitive salary and incentive pay

Banking benefits and wellbeing support

MomentMakers recognition program

Growth and development opportunities

Job summary

CIBC US is seeking a Senior Consultant for Privacy & Client Experience to partner with first line defense teams and drive compliance with privacy policies and standards. The role supports risk management across federal and state privacy laws, enabling centralized risk oversight and improved client interactions.

The position emphasizes developing controls, monitoring metrics, and participating in examinations, with opportunities to influence enterprise privacy practices and training initiatives.

Qualifications

• 7-10 years of experience in compliance, operational risk, or audit within financial services.
• Bachelor’s degree.
• Strong interpersonal and communication skills; ability to articulate issues to senior leadership.
• Ability to execute tasks under aggressive targets and adapt to change.
• Self-motivated with initiative and minimal supervision.

Responsibilities

• Collaborate with lines of business, Privacy and Compliance to improve processes and automate in response to privacy and client experience requirements.
• Assist in complaint investigation, research, and resolution to ensure timely outcomes.
• Document controls and uplift automated and preventative privacy and client experience controls.
• Develop and monitor risk metrics related to privacy and client experience across lines of business.
• Establish monitoring programs to ensure regulatory and internal privacy requirements are met.
• Support regulatory examinations and internal reviews related to privacy and client experience.

Job description

CIBC US is seeking a Senior Consultant for Privacy & Client Experience to partner with first line defense teams and drive compliance with privacy policies and standards. The role supports risk management across federal and state privacy laws, enabling centralized risk oversight and improved client interactions.

The position emphasizes developing controls, monitoring metrics, and participating in examinations, with opportunities to influence enterprise privacy practices and training initiatives.