Senior Printing Test Technician

ICON Technology; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

ICON is seeking a Senior Printing Test Technician in Austin to oversee test preparation, execution, and printer maintenance across indoor/outdoor environments. You will manage materials, inventory, and reporting while coordinating with the Testing Lead.

The role demands hands-on leadership of Phoenix Testing Technicians, strong diagnostics across electrical, mechanical, and software domains, and proactive prevention of downtime.

Qualifications

• 3+ years hands-on manufacturing or 5+ years related experience, or 2+ years in supervision.
• Proven experience supervising Field Operations Technicians and aligning with policies.
• Coordinate delivery and inventory of building materials for success.
• Coordinate printer repairs, parts, replacements, and calibrations.
• Collaborate with sustaining engineering to resolve complex challenges.
• Diagnose across electrical, mechanical and software domains; maintain documentation.
• Preventative maintenance and advanced troubleshooting with diagnostic tools.
• Experience with hydraulic systems and renewals; strong troubleshooting skills.
• Document troubleshooting steps and repairs to ICON standards.
• Track build activity steps in Procore from print to completion.
• Terminate camlock power cables and EtherCAT cables; operate heavy machinery.

Responsibilities

• Test Execution and Leadership: ensure shift success, schedule, and budget alignment.
• Coordinate material delivery and set up for success; communicate under pressure.
• Oversee test build activities: foundation prep, installation, shoring, bonds.
• Lead Phoenix Testing Technicians; provide guidance per policies.
• Service and Repairs: perform printer repairs, calibrations, and hardware setup.
• Remote access troubleshooting; use TwinCAT for navigation and topology.
• Update ticketing system with status and steps; ensure accurate logs.
• Performance and Data Reporting: real-time progress updates and milestones.
• Safety and SOP compliance; ensure 100% SOP adherence on shift.
• Travel up to Austin area and occasional nights/weekends as needed.

Skills

Electrical systems

Mechanical systems

Troubleshooting

TwinCAT

PLC/VFDs

Hydraulic systems

Leadership

English fluency

Education

Associate's degree or technical certification

5+ years in manufacturing/related field

2+ years supervisory experience

Tools

TwinCAT

Procore

Multimeter

EtherCAT

Cables termination

Job description

Overview

ICON is looking to add a Senior Printing Test Technician, Phoenix to ensure the efficient, compliant, and high-performance testing of ICON's technology. Reporting to the Testing Lead, this role will oversee test preparation and execution, manage material and printer logistics, inventory, and reporting, and support troubleshooting, repairs, and part replacements.

Responsibilities

• Test Execution and Leadership
  • Ensure daily understanding of shift success criteria to meet test needs, schedule and budget requirements.
  • Coordinate the delivery and inventory of building materials to ensure the team is fully prepared for success.
  • Maintain clear and professional communication with team members under pressure and across the ICON organization.
  • Take ownership of steady machine or test rig operation and collaborate with ICON teams as necessary to address and resolve operational issues.
  • Oversee execution and coordination of all test build activities including foundation prep, top plate installation, shoring, and bond beams.
  • Work closely with other Senior Phoenix Testing Technicians to maintain operational efficiency.
  • Provide supervision and guidance to Phoenix Testing Technicians in alignment with company policies and management directives.
  • Manage site support equipment as required during the shift.
  • Perform build activities including reinforcement adjustment and placement as needed.
  • Execute and document QC measurements on material samples during operations.
• Service and Repairs
  • Coordinate and perform repairs as necessary when printer issues arise, including coordinating parts, performing replacements, and conducting calibrations.
  • Connect and disconnect electrical, pneumatic, and network cabling to ensure proper printer mobility and setup.
  • Terminate camlock power cables and EtherCAT cables with proficiency.
  • Navigate remotely into devices (printers, filling stations) and utilize TwinCAT for navigation, reset, and topology management.
  • Utilize a multimeter effectively to diagnose and resolve issues.
  • Troubleshoot systems virtually or in person, using schematics or other documentation to resolve issues.
  • Manage inventory of replacement parts and coordinate their delivery, ensuring accurate record-keeping in ticketing systems.
  • Update and maintain accurate work steps and status within the ticketing system for each service request.
  • Efficiently set up, configure, and troubleshoot generators.
  • Demonstrate a deep understanding of hydraulic systems and their maintenance.
  • Minimize downtime by identifying root causes of technical issues and implementing timely solutions.
  • Maintain advanced proficiency in PLCs, VFDs, and electrical systems, having completed Beckhoff Learning Foundations and Machine Builder Core Functionality courses provided by ICON.
• Performance and Data Reporting
  • Ensure 100% compliance with Standard Operating Procedures (SOP) for all technicians on shift.
  • Provide real-time, proactive reporting and progress updates, including milestones, throughout prints, mobilizations, and build activities.

MINIMUM QUALIFICATIONS

• Associate's degree or relevant technical certification with at least 3+ years of hands-on experience, OR 5+ years of hands-on experience in manufacturing, fabrication, or a related field, OR 2+ years in a supervisory or leadership role within a technical environment.
• Proven experience supervising and guiding Field Operations Technicians, ensuring alignment with company policies and management directives.
• Ability to coordinate the delivery and inventory of building materials to ensure the team is fully prepared for success.
• Extensive experience coordinating and performing repairs as necessary when printer issues arise, including coordinating parts, performing replacements, and conducting calibrations.
• Ability to collaborate with sustaining engineering teams to resolve complex technical challenges.
• Expert proficiency in troubleshooting and maintaining complex systems across electrical, mechanical, and software domains.
• Advanced skills in preventative maintenance, proactively identifying and addressing potential system issues to ensure efficient operations.
• Extensive hands-on experience with diagnostic tools and systems, including multimeters, PLCs, VFDs, and TwinCAT.
• In-depth knowledge and experience in managing hydraulic systems, including advanced troubleshooting, maintenance, and repairs.
• Exceptional documentation skills, ensuring detailed and accurate records of troubleshooting steps and repairs in compliance with ICON's standards.
• Proven experience with the completion and documentation of printer downtime attribution.
• Experience accurately tracking and documenting all build activity steps in Procore, from the initial print through the completion of the structure.
• Expertise in terminating camlock power cables and EtherCAT cables, demonstrating high technical skill in electrical systems management.
• Advanced proficiency in operating heavy machinery to ensure smooth function.
• Proven understanding of ICON printer product quality.
• Thorough understanding of ICON's products, services, and systems, with the ability to apply knowledge effectively in operations.
• Strong verbal and written communication skills, essential for collaboration and coordination across all team levels.
• Demonstrated leadership ability, with a passion for working in and leading teams toward collective goals.
• Proven ability to take initiative, proactively identify and resolve obstacles, and implement continuous improvement strategies.
• Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments.
• Fluency in English.

PREFERRED SKILLS AND EXPERIENCE

• Bachelor's or Master's degree in a relevant field such as Manufacturing, Maintenance, Field Operations, Engineering, or a related discipline.
• Familiarity with multi-axis machines, including CNCs and 3D printers.
• Proficiency with Google and Microsoft applications and a demonstrated ability to quickly learn and adapt to new software platforms.

WORKING CONDITIONS

• Ability to lift and carry up to 50 pounds safely and regularly.
• Comfortable working in various outdoor environments, including extreme temperatures (above 100F or below freezing), sun, rain, mud, and areas with limited infrastructure (e.g., lack of electricity).
• Comfortable standing and moving on your feet for the majority of the workday as well as climbing ladders and carrying material buckets.
• Willingness to travel outside of Austin, TX, for multiple weeks at a time.
• Flexible availability to work nights and weekends as needed.
• Ability to work in Austin, TX, and surrounding areas (up to 50 miles).

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans\' Readjustment Assistance Act of 1974 (as amended).

Head hunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

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