Senior Principal PM — AI-Driven Workforce Platform

Human Resources Exam SHRM; New York, Northern (NY, KY); Hybrid; USD 204.000 - 280.000; Vollzeit

Zusammenfassung

Gusto is hiring a Senior Principal Product Manager, AI Enabled Workforce, to architect an AI-native platform that empowers GTM and Service teams. You will drive the evolution of internal systems, reduce cognitive load, and deliver a seamless, agentic experience across channels.

This role blends strategic influence with hands-on product craft. You will lead AI strategy, coach data scientists, and ensure models deliver real improvements in productivity and employee sentiment, while partnering with

Qualifikationen

• 10+ years of product management experience leading internal platforms or RevOps at scale.
• Deep expertise in AI/ML, LLMs, and agentic workflows.
• Ability to architect end-to-end product solutions across data and tools.

Aufgaben

• Architect the System of Intelligence by unifying 1P and 3P systems.
• Transform CRM to anticipate agent needs and automate workflows.
• Design the Future-State Agent Experience with AI–Human–AI loops.
• Engineer the Digital Exoskeleton to reduce cognitive load and speed tasks.
• Collaborate with Data Science and Engineering to drive measurable productivity gains.

Kenntnisse

Visionary product leadership

AI builder & strategist

Systems thinker

Change agent

Human-centric empathy

Strategic execution

Ausbildung

10+ years product management experience

Tools

LLMs

Jobbeschreibung

Gusto is hiring a Senior Principal Product Manager, AI Enabled Workforce, to architect an AI-native platform that empowers GTM and Service teams. You will drive the evolution of internal systems, reduce cognitive load, and deliver a seamless, agentic experience across channels.

This role blends strategic influence with hands-on product craft. You will lead AI strategy, coach data scientists, and ensure models deliver real improvements in productivity and employee sentiment, while partnering with