Senior Principal Extend Services Consultant

HR Tech Job; Boston (MA); Hybrid; USD 171,000 - 257,000; Full time

Job summary

Workday Extend Services Consultant designs, develops, and deploys custom AI agents and Workday Extend applications for customers, operating alongside Workday’s HR, Financials, Student Information Systems and Delivered Agents.

You will lead discovery sessions to assemble requirements, define agent objectives, and establish necessary guardrails and escalation paths for AI actions, using MCP-compatible tools to build extensions with natural language and code.

Qualifications

• 7+ years of Workday HCM/Financials/Student domain experience.
• 7+ years Data migration, integration, or software development.
• 3+ years Software Architecture & Design.
• Working knowledge of building AI agents and agentic apps on core systems.
• Knowledge of REST/SOAP/JSON/XML and authentication (OAuth, JWT, SAML).
• Experience leading software implementations and client engagements.

Responsibilities

• Design, develop, and deploy custom AI agents and Extend applications for customers.
• Lead discovery sessions to define requirements and agent objectives.
• Establish guardrails and escalation paths for AI actions.
• Review technical designs for consistency, maintainability and scalability.
• Explain complex concepts to non-technical stakeholders.

Skills

Workday HCM/Financials/Student domain

Data migration & integration

Software Architecture & Design

AI agents & agentic apps

REST/SOAP/JSON/XML

OAuth/JWT/SAML

Presentation & communication

Customer-centricity

Tools

Workday Build tools

Job description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun‑drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Workday Extend Services team focuses on the implementation of custom agents, business and application extensions using the Workday Build platform. Extend Services sits within Workday’s Technical Services organization, dedicated to helping customers leverage the Workday Build developer platform to seamlessly embed AI agents and Extend Applications directly into their core business.

About the Role

The Workday Extend Services Consultant designs, develops, and deploys custom AI agents and Workday Extend applications for customers. These solutions run alongside Workday’s Human Resources, Financial Management, Student Information Systems and Delivered Agents, utilizing the Workday Agent System of Record for centralized governance, lifecycle management, and security.

We are looking for hardworking professionals with Workday or similar experience who are passionate about customer success, achieving deployment breakthroughs, delivering inspired applications and agents and love solving puzzles.

You will work directly with our customers to craft innovative agentic workflows and business solutions. You will lead discovery sessions to assemble requirements, define clear agent objectives, and establish necessary guardrails and escalation paths for AI actions. You will leverage Workday Developer Agent and MCP-compatible tools to select capabilities, find resources, and build extensions using natural language and code. You will build and review technical designs that are consistent, maintainable, flexible and efficient. You should excel at explaining complex concepts in simple terms and understanding customer procedures.

About You

Basic Qualifications

• 7+ years of experience with Workday HCM, Financials or Student domain experience is a MUST
• 7+ years of experience with data migration, integration development, report building, or software development
• 7+ years of experience with technical consulting, requirements gathering, or solution design
• 3+ years of experience with Software Architecture & Design
• Working knowledge of building custom AI agents and agentic apps directly on core systems.
• Architectural understanding of defining decision scopes, prompt engineering, and orchestrating agents across multiple systems.
• Demonstrated experience defining agent capabilities and integrating them over Model Context Protocol (MCP) or using Agent-Ready Tools.
• Extensive knowledge of web service technologies (REST, SOAP, JSON, XML) and authentication and authorization methods (OAuth, JWT, WS-Security, SAML, X.509, etc.)

Other Qualifications

• Excellent Presentation Skills and superb communication capability.
• Ability to explain technical concepts to non-technical teams
• Strong understanding of AI agent governance, auditability, and monitoring outcomes.
• A problem solver, with a passion for delivering outstanding levels of customer service
• Ability to balance multiple projects with customer commitments simultaneously.
• Experience implementing Platform-as-a-Service and/or custom web applications, including (ideally) implementing Workday solutions using Human Capital Management, Financial Management or Student Information Systems
• Experience taking a leadership role within a software, system, or application implementation.
• Advanced understanding of the complete software implementation lifecycle - including collecting requirements, design, development, testing, and move to production

Posting End Date: 11/30/2026

The application deadline for this role is the same as the posting end date stated.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please.

Primary Location: USA.MA.BostonPrimary Location Base Pay Range: $171,300 USD - $256,900 USDAdditional US Location(s) Base Pay Range: $155,000 USD - $275,200 USD

Additional Considerations

If performed in Colorado, the pay range for this job is $163,000 - $244,600 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below:

11/30/2026

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in‑office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

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