Senior Principal, Customer Program Manager

Jobtailor; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor in Santa Clara, CA seeks a senior Technical/Program Manager to guide AI hardware/software products from ideation through launch. You will own end-to-end program plans, coordinate across engineering, product, and customer-facing teams, and drive on-time delivery.

The ideal candidate has 15+ years in software/systems engineering or product-technical management in AI domains, with strong communication and stakeholder management skills. On-site role with opportunities in AI initiatives.

Qualifications

• Bachelor's degree in engineering, computer science, or related field.
• 15+ years of industry experience in software/systems engineering or product technical program management, preferably in AI hardware/software domain.
• Strong knowledge of AI hardware technologies, architectures, and applications.
• Excellent project management, communication, and collaboration skills.
• Experience in customer-facing roles.

Responsibilities

• Enable flawless execution of AI hardware and software products from ideation to launch.
• Develop and manage end-to-end project plans and ensure on-time delivery.
• Define and track key performance indicators and quality metrics.
• Articulate project status, risks, and dependencies to stakeholders.
• Identify and resolve technical issues, organizational-wide challenges and bottlenecks.
• Lead technical discussions and drive sound decisions with cross-functional teams.

Skills

Project management

Communication

Collaboration

AI hardware knowledge

Cross-functional leadership

Customer-facing experience

Education

Bachelor's degree in engineering or computer science

Job description

Responsibilities

• Enable flawless execution of AI hardware and software products from ideation to launch
• Develop and manage end-to-end project plans and ensure on-time delivery
• Define and track key performance indicators and quality metrics
• Articulate project status, risks, and dependencies to stakeholders
• Identify and resolve technical issues, organizational-wide challenges and bottlenecks
• Lead technical discussions and drive sound decisions with cross-functional teams

Requirements

• Bachelor's degree in engineering, computer science, or related field
• At least 15+ years of industry experience in software/systems engineering or product technical program management, preferably in AI hardware/software domain
• Strong knowledge of AI hardware technologies, architectures, and applications
• Excellent project management, communication, and collaboration skills
• Experience in customer-facing roles

Core Competencies

Demonstrates expertise in AI hardware and software product management, with a strong focus on project planning, execution, and stakeholder communication. Proven ability to lead cross-functional teams and resolve technical challenges in a customer-facing environment.