Senior Principal Client Partner (RapidScale)

Cox Communications; Raleigh (NC); On-site; USD 173,300 - 288,900; Full time

Benefits offered by this job

Flexible paid vacation

Seven paid holidays per calendar year

Up to 160 hours of paid wellness per年

Additional PTO for bereavement, voting

Job summary

RapidScale seeks a Senior Principal Client Partner to own and grow a portfolio of its most strategic enterprise clients. You will build executive relationships, align solutions to business outcomes, and serve as the single point of accountability for the full customer lifecycle, including strategy, growth, retention, and overall relationship health.

In this role you will work cross-functionally with solution engineers, delivery, product, and leadership teams to secure resources and drive

Qualifications

• Bachelor's degree and 10+ years in enterprise sales or strategic accounts.
• 7–10+ years managing relationships with C-level stakeholders in large enterprise environments.
• Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts.
• Demonstrated experience leading multi-year, multi-SOW, services-led engagements, typically in the $5M-$20M+ TCV range.
• Strong background in managed services, consulting, or cloud-based solution selling.
• Experience structuring and selling hybrid and multi-cloud solutions across private and public cloud environments.
• Ability to navigate complex organizations, influence decision makers, and build long-term executive relationships.

Responsibilities

• Own and grow a portfolio of enterprise clients with executive-level relationships.
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes.
• Develop and execute strategic account plans aligned to client business objectives and long-term success.
• Drive revenue generation, expansion, and share of wallet across managed services and professional services.
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close.
• Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes.
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success.
• Identify risks to account growth or client success and develop mitigation strategies.
• Serve as the executive escalation point for client issues and ensure timely resolution.
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor.

Skills

Executive relationship management

C-suite stakeholder management

Strategic account planning

Revenue growth & retention

Cross-functional collaboration

Cloud/ MSP experience

Education

Bachelor's degree

Master's degree

Job description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The Senior Principal Client Partner is responsible for owning and growing a portfolio of RapidScale's most strategic enterprise clients. This role is accountable for driving business value, revenue growth, and a superior customer experience across RapidScale's full portfolio of managed and professional services.

The Senior Principal Client Partner operates at the executive level, building deeply embedded relationships with C‑suite stakeholders and developing a strong understanding of each client's business strategy, priorities, and technology landscape. This individual is responsible for aligning RapidScale's solutions to client needs, demonstrating clear business value and outcomes, and positioning RapidScale as a long‑term strategic partner. Serving as the single point of accountability for the client relationship, the Executive Client Partner owns the full customer lifecycle including account strategy, growth, retention, and overall relationship health. This role is designed to simplify the customer experience by replacing fragmented overlays with a unified, executive‑level ownership model.

The Senior Principal Client Partner works cross‑functionally with solution engineering, delivery, product, and leadership teams to ensure alignment, secure resources, and drive successful outcomes. This individual is responsible for leading account planning, managing the sales cycle from qualification through close, and ensuring all internal stakeholders are effectively leveraged to support client success.

Primary Responsibilities

• Own and manage executive‑level relationships across a portfolio of large enterprise clients
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
• Develop and execute strategic account plans aligned to client business objectives and long‑term success
• Drive revenue generation, expansion, and share of wallet across managed services and professional services
• Lead complex, multi‑SOW, multi‑year engagements from opportunity identification through close
• Partner with cross‑functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success
• Identify risks to account growth or client success and develop mitigation strategies
• Serve as the executive escalation point for client issues and ensure timely resolution
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor

Minimum Qualifications

• Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience. The right candidate could also have a master's degree and 8 years' experience, a Ph.D. and 5 years' experience, or 14+ years of relevant experience without a degree
• 7-10+ years of experience managing relationships with C‑suite stakeholders in large enterprise environments
• Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts
• Demonstrated experience leading multi‑year, multi‑SOW, services‑led engagements, typically in the $5M‑$20M+ TCV range
• Strong background in managed services, consulting, or cloud‑based solution selling
• Experience structuring and selling hybrid and multi‑cloud solutions across private and public cloud environments
• Ability to navigate complex organizations, influence decision makers, and build long‑term executive relationships
• Strong business acumen with the ability to connect technology solutions to measurable business outcomes

Preferred Qualifications

• Experience in a cloud MSP, systems integrator, or consulting environment
• Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
• Experience selling integrated managed services and professional services solutions
• Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and Gaming

Travel: up to 30‑50% as needed to support client engagement.

Compensation

Base salary range: $173,300.00 – $288,900.00. Salary may vary within this range based on location and candidate experience. The role is also eligible for an annual incentive/commission target of $156,300.00.

Benefits

• Flexible paid vacation based on duties, company needs, and obligations
• Seven paid holidays per calendar year
• Up to 160 hours of paid wellness annually for employee or family members
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets.