SENIOR PREP PROGRAM SPECIALIST

Whitman-Walker; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Whitman-Walker is looking for a Sr. PrEP Specialist to coordinate the PrEP Clinic in Washington, D.C. The role involves managing patient relations, providing education on PrEP, and ensuring high customer satisfaction through effective service delivery.

Candidates should have a Bachelor’s Degree or equivalent experience, excellent communication skills, and a commitment to health equity. The position may require evening and weekend work.

Qualifications

• Must work independently with minimal supervision.
• Ability to manage time to meet strategic objectives.
• Knowledge of healthcare information systems.

Responsibilities

• Coordinates and runs the PrEP Clinic.
• Conducts one-on-one PrEP counseling sessions.
• Documents all work activities for reports.

Skills

Excellent oral and written communication skills

Knowledge of ambulatory healthcare, HIV/STDs, substance abuse

Ability to conduct sensitive, empathetic interviews

Analytical skills for preparing accurate reports

Flexibility to work various shifts

Education

Bachelor’s Degree or at least four years of direct experience

HIV testing and training certification

Completion of phlebotomy training

Completion of administering injection training

Job description

Job Summary

The Sr. PrEP Specialist (SPS) coordinates and runs the PrEP Clinic at WWH.

The SPS ensures the PrEP Clinic maintains high customer satisfaction by coordinating and providing services for clients. Responsibilities include seeing clients enrolled in the PrEP Clinic for follow‑up, conducting one‑on‑one PrEP counseling sessions, supporting medication adherence and risk‑reduction, delivering refill prescriptions to clients, and administering injectable PrEP. The position also assists the CH Department in meeting grant service targets, ensuring correct documentation, and supporting client retention in treatment, care, and services.

Core WWH Primary Essential Duties

• Performs and behaves in accordance with Whitman‑Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non‑judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman‑Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi‑task, meet deadlines, and re‑prioritize as needed.
• Participates in organizational quality and performance improvement activities.

Role‑Specific Primary Essential Duties

• Serves as the face of the PrEP Clinic to answer general questions about PrEP and the clinic.
• Picks up PrEP Clinic clients’ prescriptions from the pharmacy daily and holds them until delivery.
• Provides one‑on‑one PrEP and sexual health education sessions.
• Conducts HIV/STI testing.
• Administers injectable cabotegravir for PrEP for PrEP Clinic patients.
• Draws blood via standing order and processes the labs.
• Provides referrals to the PrEP Navigator and other WWH programs and services when applicable.
• Assists with medication inventory.
• Assists with quarterly re‑engagement campaign.
• Assists with creation of monthly reports.
• Coordinates efforts with medical providers.
• Documents all work activities according to established standards, collecting data for weekly, monthly, and annual reports, and assists with creation of those reports as needed.
• Assists with maintenance of testing kits, lab materials, and other physical inventory.
• Performs outreach to community agencies and social groups, promoting collaboration, referrals to Whitman‑Walker programs, and enrollment of new clients.
• Aids the PrEP Program Assistants in verifying pharmacy insurance coverage for clients.
• Provides support to the PrEP Navigator when needed.
• Conducts HIV testing for clients as backup counselor when needed, providing prevention counseling, referring to appropriate programs, and coordinating logistics of initial medical appointments for all HIV‑positive individuals.
• Performs other duties as assigned, including special tasks involved in responding to CH departmental tasks.

Knowledge, Skills, and Talents Required – Core WWH

• Ability to work independently with minimal supervision.
• Ability to manage time and effort to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with ability to adapt to new electronic medical records and population health platforms.
• Analytical skills for preparing accurate, concise, and comprehensive reports.
• Ability to maintain records and information accurately, timely, and confidentially.
• Ability to adapt to changes in service delivery model, re‑prioritizing as necessary.
• Flexibility to work various shifts, including afternoon, evening, and weekend as needed.
• Flexibility to work within organization’s various locations as needed.
• Commitment to health equity.

Knowledge, Skills, and Talents Required – Role Specific

• Knowledge of ambulatory healthcare, HIV/STDs, substance abuse, PEP/PrEP.
• Knowledge of the DC community.
• Ability to conduct sensitive, empathetic interviews that respect dignity and diversity of clients.
• Excellent face‑to‑face interpersonal skills, effectively educating, treating, and counseling clients from diverse backgrounds.
• Excellent oral and written communication skills, including charisma, energy, and enthusiasm to present and facilitate group and individual interventions.
• Well‑honed analytical skills, understanding and presenting data related to community health events, diseases, and behaviors.
• Developed organizational skills, juggling multiple tasks and repriorizing to meet deadlines.

Education and Experience Required

• Bachelor’s Degree or at least four years of direct experience.
• HIV testing and training certification from INSTI preferred; experience providing counseling to people living with HIV preferred.
• Experience working with a broadly diverse population and ability to work harmoniously with diverse groups of individuals required.
• Completion of phlebotomy training required.
• Completion of administering injection training required.

Working Conditions

Working conditions for this position are normal for an office environment. The individual may be required to work evenings and/or weekends and participate in organization events.

Physical Demands

• Lifting: No more than 20 lbs. and infrequently.
• Movement: Standing and sitting for long periods.
• Visual: Long periods on a computer.
• Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
• Communication: Direct and indirect communication; written and verbal competency.