Senior Practice Operations Lead

White & Case LLP; Washington; On-site; USD 98,000 - 146,000; Full time

Job summary

The Senior Team Lead at White & Case LLP in Washington, DC, oversees workflow on the practice floors and coordinates coverage for attorneys and staff with a professional, discreet approach.

They mentor Practice Assistants and ensure smooth operations across the office while driving process improvements and delivering exceptional service to clients in a fast-paced, international law firm setting. This role demands 5+ years of legal secretarial experience and strong organizational skills.

Qualifications

• The Level 5 position requires 5+ years’ legal secretarial experience and a working knowledge of office procedures and technology.
• A high school diploma is necessary. A college degree is advantageous but not required. Exposure to a large international law firm is beneficial but not required. Notary Public license is beneficial but not required. Foreign language capabilities are a plus.
• This position requires the ability to perform word processing function up to 85% of the time on any given day; ability to use the telephone; operate dictation equipment which requires the use of hands and feet; make copies, PDFs, send faxes from convenience machines; make deliveries within the office which may involve using staircases; ability to lift files and bend or stretch to file folders in low or overhead cabinets; and possibly lift or package boxes up to 40 lbs.

Responsibilities

• Distribute overflow work on the floors and coordinate coverage as needed.
• Monitor staff punctuality, demeanor, and professionalism; participate in coaching sessions.
• Participate in yearly performance reviews and calendars planning.
• Prepare and distribute emails to attorneys and PAs for unscheduled absences.
• Work with Manager to ensure smooth operation of practice sections; identify improvements.

Skills

Team leadership

Secretarial experience

Communication

Multi-tasking

Calendar management

Travel coordination

Education

High school diploma

College degree advantageous

Tools

Word processing

Dictation equipment

Job description

The Senior Team Lead at White & Case LLP in Washington, DC, oversees workflow on the practice floors and coordinates coverage for attorneys and staff with a professional, discreet approach.

They mentor Practice Assistants and ensure smooth operations across the office while driving process improvements and delivering exceptional service to clients in a fast-paced, international law firm setting. This role demands 5+ years of legal secretarial experience and strong organizational skills.