Senior Practice Manager

Penn Medicine, University of Pennsylvania Health System; Yardley (Bucks County); On-site; USD 75,000 - 100,000; Full time

Job summary

Penn Medicine, University of Pennsylvania Health System is seeking a Senior Practice Manager to provide strategic operational leadership for various practice locations. In this role, you'll manage staff and ensure compliance with regulatory requirements while championing patient satisfaction and quality initiatives.

Applicants should have a minimum of 6 years of relevant experience, including 3 years in a management role within healthcare, along with an Associate's or Bachelor's degree. This position emphasizes operational efficiency and collaboration with clinical leadership, making it essential for the candidate to maintain a strong patient focus.

Qualifications

• 6+ years relevant experience including at least 3 years management experience in healthcare.
• Degrees may be considered in lieu of total experience.
• Candidates with 10+ years total experience will be considered in place of an Associate's degree.

Responsibilities

• Manage daily practice operations efficiently including patient scheduling and compliance.
• Ensure patient satisfaction and quality care through regular assessments.
• Develop and implement strategic plans and budgets for the practice.

Skills

Strategic operational leadership

Quality care and patient satisfaction

Financial management

Regulatory compliance

Team management

Education

Associate of Arts or Science

Bachelor of Arts or Science

Job description

In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:

Scope:

• 15+ staff directly and indirectly managed
• 20,000+ budgeted annual visits
• Complexity Factors: multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Ensures management of daily practice operations run efficiently and effectively – including:

• patient scheduling, billing, and coordination of services/facility(ies)
• providing quality care to patients; championing quality initiatives with the providers and staff
• maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
• achieving financial goals related to budget
• offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores
• regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices
• compliance with regulatory requirements
• serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management
• managing (directly and indirectly) practice staff

Accountabilities

• Internal Relationships: Internal Partnerships – Supports entity leadership, clinical leadership, other UPHS owned or affiliated programs in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. Participates in operational integration of programs by ensuring alignment of communication with Penn Medicine Leadership, practice Leadership and staff.
• External Relationships: Customer Relations – Personally spends time with staff, physicians, patients, and patient families, to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction. Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups.
• Facility Management: Develops positive relationships with building owner, construction, township and other personnel, as needed.
• Strategic Planning Processes: Supports Entity Leadership team in developing and implementing the strategic plan and budget including 3-5 year strategic imperatives and measures of success at the practice.
• Patient Care Processes: Ensures all entity patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc.) deliver high quality and efficient care to patients and their families. Provides hands‑on coverage where needed and appropriate.
• Is easily accessible to physicians, and staff members.
• Establishes and ensures effective and ongoing communications.
• Workforce Planning: When requested and appropriate, develop talent management and succession plans for current and future staffing needs.

Full Job Description can be found on Penn Medicine Career's Page

Education or Equivalent Experience

Associate of Arts or Science (Required) OR Bachelor of Arts or Science (Preferred)

Education Specialization: 6+ years Relevant experience required, including at least 3 years prior management experience in a healthcare setting. Degrees may be considered in lieu of total experience. In lieu of completion of an Associate’s degree, candidates with 10+ years of total experience will be considered.