Senior Practice Manager

Penn Medicine, University of Pennsylvania Health System; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Job summary

Penn Medicine, University of Pennsylvania Health System is seeking a Senior Practice Manager to provide strategic operational leadership. The role includes managing daily practice operations and ensuring quality patient care, efficiency, and compliance.

The ideal candidate will have 6+ years of relevant experience and at least 3 years in management within healthcare. The position requires strong leadership skills and a focus on customer satisfaction.

Qualifications

• 6+ years relevant experience required.
• At least 3 years prior management experience in a healthcare setting.
• Degrees may be considered in lieu of total experience.

Responsibilities

• Provides strategic operational leadership and direction in all aspects.
• Ensures management of daily practice operations run efficiently.
• Develops positive relationships with building owners and personnel.

Skills

Leadership

Operational management

Customer relations

Compliance management

Education

Associate of Arts or Science

Bachelor of Arts or Science

Job description

Entity: Clinical Care Associates (CCA) – Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Department: Penn Family Medicine Southern Chester County

Location: 455 Woodview Rd

Hours: Per Departmental Needs

Summary of Accountabilities

In collaboration with leadership, the Senior Practice Manager provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:

• 15+ staff directly and indirectly managed
• 20,000+ budgeted annual visits
• Complexity factors: multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Ensures management of daily practice operations run efficiently and effectively – including:

• Patient scheduling, billing, and coordination of services/facilities
• Providing quality care to patients; championing quality initiatives with the providers and staff
• Maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
• Achieving financial goals related to budget
• Offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores
• Regularly reviewing work processes to ensure efficiency of workflow, including implementation of technology and best practices
• Compliance with regulatory requirements
• Serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management
• Managing (directly and indirectly) practice staff

Accountabilities

• Internal Relationships: Supports entity leadership, clinical leadership, other UPHS owned or affiliated programs in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. Participates in operational integration of programs by ensuring alignment of communication with Penn Medicine Leadership, practice Leadership and staff.
• External Relationships: Customer Relations – Personally spends time with staff, physicians, patients, and patient families, to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction. Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups.
• Facility Management: Develops positive relationships with building owner, construction, township and other personnel, as needed.
• Strategic Planning Processes: Supports Entity Leadership team in developing and implementing the strategic plan and budget including 3-5 year strategic imperatives and measures of success at the practice.
• Patient Care Processes: Ensures all entity patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc) deliver high quality and efficient care to patients and their families. Provides hands‑on coverage where needed and appropriate.
• Establishes and ensures effective and ongoing communications.
• Workforce Planning: When requested and appropriate, develop talent management and succession plans for current and future staffing needs.

Education or Equivalent Experience

Associate of Arts or Science (Required) OR Bachelor of Arts or Science (Preferred)

Education Specialization: 6+ years relevant experience required, including at least 3 years prior management experience in a healthcare setting. Degrees may be considered in lieu of total experience. In lieu of completion of an Associate’s degree, candidates with 10+ years of total experience will be considered.