Senior Pool Service Professional

Tier1usa; Phoenix (AZ); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Benefits

401K Plan

Generous Paid Vacation, Sick Leave, and Holidays

Opportunities for Professional Growth

Job summary

A pool service company is seeking a Senior Service Professional in Phoenix, Arizona. This role involves providing premium pool maintenance and high-level customer service. Responsibilities include water quality management, customer interaction, and assisting with emergency responses. The ideal candidate should have physical aptitude and swimming proficiency, along with a valid driver's license. This position offers competitive compensation of $20.00 - $24.00/hour and a comprehensive benefits package, including medical, 401K, and opportunities for professional growth.

Qualifications

• Ability to lift heavy objects and perform repetitive tasks.
• Comfort and competence in the water are essential.
• Must be self-motivated with a strong work ethic.

Responsibilities

• Perform thorough maintenance and upkeep of pools.
• Manage water quality and conduct regular tests.
• Engage courteously with customers to ensure satisfaction.
• Utilize Salesforce for task management and communication.
• Train and mentor other service professionals.

Skills

Physical Aptitude

Swimming Proficiency

Self-motivation

Driver's License

Job description

Compensation $20.00 - $24.00/hour

Job Description

Position Overview

This opportunity is ideal for a tenured Senior Service Professional looking to take on a more dynamic and flexible role within Amenity Pool Services. As a Senior Service Professional, you'll continue providing premium service to your customers while also stepping in to assist with high-level maintenance, management activities, and emergency calls as needed.

At the heart of our service is a commitment to exceeding expectations. We strive to leave every customer with a smile and a completed job, knowing they've received exceptional care for their pool.

Responsibilities

• Thorough Maintenance: Perform all aspects of pool upkeep, including brushing waterline tiles, skimming debris, and maintaining overall pool cleanliness.
• Water Quality Management: Test and balance water chemistry with precision to ensure safe and optimal swimming conditions.
• Equipment Care: Empty baskets, backwash filters, and perform necessary maintenance tasks to keep pool systems operating efficiently.
• Customer Interaction: Engage with customers courteously and professionally, addressing concerns and ensuring satisfaction.
• Technological Proficiency: Utilize tools such as cell phones and our Salesforce platform for efficient task management and communication.
• Customer Education and Support: Periodically meet with customers to educate them about their pool systems, address concerns, and provide excellent service support while contributing to sales efforts.
• Estimate Preparation: Provide detailed and accurate estimates to customers, addressing their pool-related problems and supporting revenue growth for the company.
• Training Responsibilities: Assist in training and mentoring other service professionals, sharing knowledge and expertise to enhance team performance.
• Route Coverage: Provide coverage for sick call-outs, missed pools, and other necessary service appointments as needed.
• Green Pool Recovery: Clear, diagnose, and follow up on stops for green pools to restore them to optimal conditions.
• Scheduling Adjustments: Assist in scheduling or adjusting service appointments as necessary to maintain efficiency.
• Emergency Response: Perform emergency customer service stops, including incomplete services, filter cleans, diagnosing pool issues, and rectifying customer concerns.
• Director Assistance: Support Area Directors with various needs, including RIR’s (Routine Inspection Reports), OTS (On-the-Spot checks), and additional site visits.
• Special Projects: Assist with measuring pool capacities, collecting equipment and pool asset information, and executing other assigned projects.
• General Support: Complete any and all special tasks assigned as needed to ensure operational success.

Skills and Qualifications

• Physical Aptitude: Ability to lift heavy objects, withstand various weather conditions, and perform repetitive tasks with ease.
• Swimming Proficiency: Comfort and competence in the water are essential for this role.
• Self-motivation: Ability to work independently and ensure a 100% success rate in task completion without supervision.
• Driver’s License: Hold a valid state driver's license. A company vehicle is provided, along with maintenance for company vehicles.

Benefits

• Comprehensive Medical, Dental, and Vision Benefits, including Healthcare Spending Accounts (HSA/FSA).
• 401K Plan.
• Employee Assistance Program (EAP).
• Generous Paid Vacation, Sick Leave, and Holidays.
• Opportunities for Professional Growth.
• A vibrant, friendly, and professional workplace culture.

Commitment to Equality

We are staunch advocates for equal-opportunity employment. We welcome candidates of all backgrounds without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Additional Information

This job description may evolve, and additional duties may be required as per business needs. This document does not constitute an employment contract. Employment remains at-will. For further details on our career opportunities, visit our website. All applicant information will be treated with the utmost confidentiality, adhering to EEO guidelines. Legal authorization to work in the United States is required.