Senior Policy & Program Lead, Property Management

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

City of New York benefits

Job summary

City of New York, Department of Housing Preservation & Development, is seeking a Senior Policy Specialist for the Division of Property Management in New York City. You will lead policy analysis, research, and training, driving compliance and operational improvements across property management programs.

The role requires translating complex regulations into practical guidance, collaborating with senior leadership and agency partners, and advancing housing stability and affordability across the

Qualifications

• Strong policy analysis, research, critical-thinking, and problem-solving skills.
• Experience developing policies, procedures, executive recommendations, and implementation strategies.
• Experience conducting program evaluations, compliance reviews, and operational analyses.
• Strong written and verbal communication skills, including preparation of executive-level reports and presentations.
• Experience developing and delivering staff training, workshops, or technical assistance.
• Ability to translate complex policies and regulations into practical operational guidance and training materials.

Responsibilities

• Research, analyze, develop, and recommend policies, procedures, and operational guidelines affecting Property Management programs.
• Review existing policies and business processes to identify gaps, risks, inefficiencies, and opportunities for improvement.
• Monitor Federal, State, and local laws and regulations affecting Property Management operations and recommend appropriate updates.
• Conduct policy and program evaluations to assess compliance, operational effectiveness, and performance outcomes.
• Analyze data and performance trends to support policy recommendations and executive decision-making.
• Develop key performance indicators, reporting tools, and evaluation frameworks.
• Prepare policy memoranda, executive briefings, reports, presentations, and recommendations for senior leadership.
• Lead and support cross-functional initiatives involving policy implementation, operational improvements, technology enhancements, and organizational change.
• Coordinate with Property Management units and agency partners to support consistent implementation of policies and procedures.
• Provide policy and technical guidance to management and staff.
• Identify recurring compliance or operational issues and develop corrective-action, policy, or training recommendations.
• Assess staff training needs and develop curricula, presentations, job aids, standard operating procedures, and reference materials.
• Coordinate and facilitate training on new and revised policies, procedures, regulations, systems, and operational practices.
• Evaluate training effectiveness and update materials based on policy changes, compliance findings, and operational needs.
• Support special policy, strategic planning, training, and organizational improvement initiatives as assigned by Property Management and APM leadership.

Skills

Policy analysis

Policy development

Program evaluation

Written communication

Staff training

Policy translation

Project management

Stakeholder collaboration

Housing knowledge

Data analytics

Excel

PowerPoint

Education

Bachelor's degree

High school diploma with experience

Tools

Microsoft Excel

PowerPoint

Job description

City of New York, Department of Housing Preservation & Development, is seeking a Senior Policy Specialist for the Division of Property Management in New York City. You will lead policy analysis, research, and training, driving compliance and operational improvements across property management programs.

The role requires translating complex regulations into practical guidance, collaborating with senior leadership and agency partners, and advancing housing stability and affordability across the