Senior Policy Manager

Bumbleinc; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Unlimited PTO

401k with company match

Monthly wellness benefit

Paid parental leave

Job summary

Bumbleinc is seeking a Senior Policy Manager to advance its Trust & Safety strategies. The role focuses on implementing AI-driven moderation systems and overseeing policy governance transitions, aimed at enhancing member safety and fairness.

The successful candidate will possess strong experience in Trust & Safety policies and AI governance, and must excel in cross-functional collaboration. This impactful position offers multiple benefits and fosters an inclusive work environment.

Qualifications

• 6–8 years of experience, ideally in Trust & Safety policy or AI systems.
• High fluency in data analysis and decision-making.
• Demonstrated ability to bridge technical and non-technical stakeholders.

Responsibilities

• Lead policy governance transition toward LLM-first enforcement architecture.
• Develop Responsible AI frameworks and oversee moderation system performance.
• Partner cross-functionally to ensure effective policy implementation.

Skills

Trust & Safety policy

AI safety

LLM systems understanding

Data analysis

Excellent communication

Job description

At Bumble, we’re building a world where all relationships are healthy and equitable. Safety is not a feature — it’s foundational to our mission as the Love Company. The Trust & Safety team works at the intersection of policy, product, engineering, and data to design systems that reduce harm, protect members, and enable authentic, respectful connections at scale.

As a Senior Policy Manager, you will shape the governance, architecture, and operationalization of policies across our platforms — particularly as we evolve toward AI- and LLM-enabled moderation systems. This is a high‑impact individual contributor role requiring strategic thinking, technical fluency, and principled judgment. You will champion Courage and Excellence by ensuring our policies are scalable, enforceable, culturally aware, and aligned with emerging global safety regulations. Your work will directly influence how millions of members experience safety and fairness on Bumble.

Responsibilities

• Lead the transition of policy governance from legacy operational models toward an LLM‑first enforcement architecture, embedding appropriate guardrails, escalation pathways, and human oversight to minimize risk.
• Own one or more complex policy domains — or drive cross‑policy alignment across issue areas — auditing, iterating, and strengthening frameworks to ensure robustness and responsiveness to member needs.
• Partner cross‑functionally with Product, Engineering, Data Science, Legal, and Operations to ensure effective policy implementation and consistent enforcement across platforms and regions.
• Design and maintain policy lifecycle governance processes, improving transparency, efficiency, and alignment between enforcement systems and written standards.
• Develop and support Responsible AI frameworks, including model governance principles, labeling standards, safety interventions, and review mechanisms that reflect regulatory and ethical best practices.
• Oversee moderation system performance by defining and monitoring key enforcement metrics, identifying gaps in precision, recall, and consistency at scale.
• Build structured feedback loops with internal teams and external partners to surface emerging risks, sociocultural nuances, and operational friction points — demonstrating Curiosity and collaborative ownership.
• Support programs that maintain compliance with global online safety and platform regulations, ensuring documentation, audit readiness, and defensible policy decisioning.
• Use AI‑enabled analytics tools responsibly to evaluate enforcement trends, stress‑test policy outcomes, and generate insights that translate into measurable member impact.

Qualifications

• Typically requires 6–8 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
• Deep experience in Trust & Safety policy, ML governance, AI safety, or related domains within technology platforms.
• Strong understanding of LLM systems, content moderation architectures, labeling frameworks, model evaluation methodologies, and safety intervention mechanisms.
• Experience designing or contributing to Responsible AI governance frameworks, including risk assessment, bias mitigation, and human‑in‑the‑loop systems.
• Demonstrated ability to translate between technical and non‑technical stakeholders, bridging policy, engineering, legal, and operational perspectives with clarity and Respect.
• Proven ability to operate autonomously in ambiguous, fast‑moving environments, taking ownership of complex initiatives and seeing them through from insight to impact.
• High fluency in data analysis and experimentation, with the ability to interpret enforcement metrics and drive data‑informed decisions.
• Excellent written and verbal communication skills, including experience representing policy perspectives in cross‑functional or regulator‑adjacent discussions.
• Embodies Bumble’s values of Courage and Excellence by balancing innovation with responsible risk management, and approaches evolving AI systems with thoughtful curiosity and principled judgment.

Benefits & Perks

Insurance: Medical/dental/vision, 30‑day eligibility. Bumble has multiple competitive offerings that will be available to you on the first of the month following date of hire.

Unlimited PTO + 1 company‑wide week off + Focus Fridays every week

Fully paid life and long‑term disability insurance

401k with 4% company match if you contribute 6%, 90‑day eligibility

Monthly wellness benefit and access to Noom, Unmind, and Your Money Line

Maternity and Fertility benefit + 26 week paid parental leave

Premium App Access

Inclusion

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.