Senior PM: AI Learning Teammates & External Services

Amazon Inc.; Portland (OR); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon's AWS Training and Certification team is building AI learning teammates, agentic systems that learn with users and surface guidance within the tools people already use. The Senior Product Manager - Technical, External Services will own the product vision, requirements, and roadmap from concept through go-to-market, partnering with design, engineering, science, and learning stakeholders.

You will translate ambiguous problems into concrete product definitions, co-own the end-to-end

Qualifications

• 5+ years of working as a Technical Product Manager experience
• 10+ years of technical (software development, network development, IT, other related) experience
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
• Experience partnering closely with design (UX/product design) to define and ship customer‑facing experiences
• Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity
• Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
• Experience building AI, machine learning, agentic, or conversational products
• Experience building learning, education, training, or certification products, or embedding learning in the flow of work

Responsibilities

• Partner with design to define and own the end-to-end experience for AI learning teammates, from onboarding and interaction patterns to how learning is delivered in the flow of work.
• Define product requirements and author business requirements documents that align engineering, design, science, learning scientists, and leadership around a shared vision for each capability.
• Own the roadmap for one or more learning teammate product areas, making trade‑off decisions across competing priorities, customer commitments, and technical investments.
• Represent the product externally with enterprise customers, translating their workforce development and certification needs into product direction and measurable adoption goals.
• Drive cross‑team alignment to ensure teammate capabilities are composable and reusable across the learning portfolio, partnering with learning science and certification stakeholders to keep in‑the‑flow experiences grounded in proven learning principles.

Job description

Amazon's AWS Training and Certification team is building AI learning teammates, agentic systems that learn with users and surface guidance within the tools people already use. The Senior Product Manager - Technical, External Services will own the product vision, requirements, and roadmap from concept through go-to-market, partnering with design, engineering, science, and learning stakeholders.

You will translate ambiguous problems into concrete product definitions, co-own the end-to-end