Senior Plumbing Service Technician

Mr. Rooter, A Neighborly Company; Fort Myers (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking plumbing service as a Senior Plumbing Service Technician, where your expertise will shine in customer interactions and hands-on problem-solving. This role offers the autonomy of working independently while driving a company-provided vehicle equipped with state-of-the-art technology. Your responsibilities will include diagnosing plumbing issues, conducting inspections, and collaborating with a team of licensed plumbers to deliver high-quality service. With a focus on customer satisfaction and quality workmanship, you'll be part of a competitive and collaborative team that values your contributions. If you enjoy working with your hands and making a difference in people's homes, this is the perfect opportunity for you.

Benefits

Paid Training

Branded Company Vehicle

iPad and Software

Paid Time Off

Benefits

Qualifications

• Must be able to lift at least 35 lbs and work in confined spaces.
• Valid driver’s license and insurable required.

Responsibilities

• Communicating with customers to solve plumbing issues.
• Diagnosing plumbing problems and providing repair options.
• Conducting whole home plumbing inspections.

Skills

Customer Interaction

Problem Solving

Patience

Technical Skills with Tools

Physical Stamina

Tools

iPad

Hand Tools

Power Tools

Job description

Senior Plumbing Service Technician

Pay: $30- $40 per hour plus commission

Location: Naples, Fort Myers and/or Cape Coral Area

How to Know if You Are a Good Fit for this Service Professional Position

This job isn’t for everyone. You’ll follow a system designed to create a positive customer experience and help you deliver a successful outcome. If you like what you see below, keep reading:

1. You like interacting with people. You’ll be the face of our company and will communicate with homeowners daily, solving their problems.
2. You like the autonomy of working alone. After your initial training, you’ll be in your own company-provided van.
3. You are patient and persistent. You like figuring things out and don’t get frustrated easily.
4. You like working with tools and technology. You’ll need to be comfortable using various hand tools and power tools.
5. You aren’t afraid to get dirty. You like working with your hands and don’t mind dealing with the job’s more challenging aspects.
6. You appreciate a great coach. We give our employees the training and coaching they need every day.

Here’s What You’ll Be Responsible For

You’ll provide crucial services for our customers’ homes and families:

1. Communicating with the Customer - You’ll meet customers who contact us to help solve problems in their homes.
2. Diagnosing the Issue - You’ll thoroughly investigate and diagnose the issue, offering the homeowner options.
3. Completing Whole Home Plumbing Inspections - You’ll conduct inspections to discover potential issues.
4. Providing Repair and Maintenance Services - You’ll collaborate with other licensed plumbers on our team.
5. Following Our Mr. Rooter Plumbing Process - You’ll follow our proven process from greeting the customer to collecting payment.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive, and we keep our eyes on the numbers to ensure everyone wins:

1. Offering and Delivering Solutions - We educate our customers thoroughly.
2. Quality Workmanship - We ensure we get it done right, the first time.
3. Operating Efficiently - We stay productive and avoid waste.
4. High Customer Satisfaction - We collect customer feedback and maintain high scores for our brand.

Job Requirements

The following are the minimum requirements to be considered for this position:

1. Must be able to lift at least 35 lbs., bend, stoop, and crawl into confined spaces.
2. Must have a valid driver’s license and be insurable.

How We Take Care of Our Team Members

1. Paid Training - We ensure you have the knowledge and skills to grow in your career.
2. Branded Company-Provided Vehicle - You’ll be driving your own van.
3. iPad and Software - We use state-of-the-art technology to make customer interactions easier.
4. Paid Time Off
5. Benefits

At Mr. Rooter Plumbing, we value helping our team members build long-lasting careers in the plumbing industry. If you’re ready to join our talented & enthusiastic team, APPLY TODAY!