Senior Plumbing Installations & Service Manager

The GOAT Plumbing Company; Riverview (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Growth opportunities

Collaborative leadership

Meaningful impact

Job summary

The GOAT Plumbing Air and Electric, LLC in Riverview, FL is seeking a Plumbing Installation and Service Manager to lead our service and installation operations. You will oversee daily field activities, mentor installers and technicians, and drive revenue growth while upholding top customer service standards.

This hands-on leadership role requires strong technical knowledge, ability to set performance goals, and a passion for safety and efficiency.

Qualifications

• 5+ years of plumbing industry experience, including residential service and/or installation.
• 2+ years of supervisory or management experience leading plumbing technicians or field service teams.
• Strong technical understanding of plumbing systems, diagnostics, repairs, installations, and applicable codes.
• Demonstrated ability to coach technicians and improve operational performance.
• Experience managing revenue goals, productivity, and departmental KPIs.
• Valid driver's license and acceptable driving record, consistent with company insurance requirements.

Responsibilities

• Oversee daily plumbing service, maintenance, repair, and installation operations.
• Ensure proper scheduling, dispatch coordination, and efficient allocation of field resources.
• Monitor job completion, technician productivity, callbacks, and service quality.
• Troubleshoot complex plumbing issues and provide technical support to field technicians.
• Ensure compliance with applicable plumbing codes, licensing requirements, OSHA regulations, and company safety standards.
• Maintain accountability for company vehicles, tools, equipment, and inventory.
• Identify and implement process improvements to increase operational efficiency and profitability.
• Drive plumbing department revenue, profitability, and overall business performance.
• Establish and monitor individual and team performance goals.
• Track KPIs including revenue per technician, average ticket value, and customer satisfaction.

Skills

Leadership

Communication

Coaching

Problem-solving

Organizational skills

Scheduling

Tools

ServiceTitan

Job description

The GOAT Plumbing Air and Electric, LLC in Riverview, FL is seeking a Plumbing Installation and Service Manager to lead our service and installation operations. You will oversee daily field activities, mentor installers and technicians, and drive revenue growth while upholding top customer service standards.

This hands-on leadership role requires strong technical knowledge, ability to set performance goals, and a passion for safety and efficiency.