Senior Platform Product Manager, Community Experience Platform Products

airbnb, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Senior Platform Product Manager, where you will shape the future of community experiences. In this pivotal role, you'll lead high-profile projects, collaborate with cross-functional teams, and drive the vision for exceptional support experiences. Your expertise in product management, strategic thinking, and communication will be key as you define success metrics and inspire teams towards a unified goal. This is an exciting opportunity to make a significant impact in a dynamic environment that values innovation and inclusion.

Benefits

Bonus opportunities

Equity options

Employee Travel Credits

Comprehensive benefits package

Qualifications

• 8+ years of product management or design experience required.
• Exceptional communication and collaboration skills are essential.
• Ability to articulate user experience and technical concepts.

Responsibilities

• Lead cross-team collaborations to enhance support experiences.
• Define product strategy and maintain the product roadmap.
• Present product status and roadmap to leadership regularly.

Skills

Product Management

Communication Skills

User Experience Design

Technical Communication

Collaboration

Strategic Thinking

Adaptability

Job description

Senior Platform Product Manager, Community Experience Platform Products

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.

The Difference You Will Make:

A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities. Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform. The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company.

A Typical Day:

• Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome.
• Define success with clearly measurable objectives and key results.
• Define a winning product strategy and create a sound roadmap.
• Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company.
• Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change.
• Maintain product backlog and the product roadmap.
• Partner with senior tech leads and execute the vision with cross function leaders from multiple teams.
• Present product roadmap and status to the leadership on an ongoing basis.

Your Expertise:

• 8+ years of product management, or product design experience (at least 5 out of the 8 years in a product management role).
• Exceptional communication skills. Being able to adapt communication style for different types of audiences.
• Ability to appreciate and articulate great user experience.
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience.
• Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it.
• Experience working with partners beyond just one’s immediate cross functional team in a product management or business role.
• Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.