Senior Platform Engineer / Site Reliability Engineer (SRE)

Everbridge; United States; Remote; USD 104,000 - 150,000; Full time

Job summary

Everbridge is seeking an experienced Senior Platform Engineer to transform how Public Warning solutions are built, deployed, upgraded, and operated across on-premises and cloud environments.

The role focuses on automation, reliability, and efficiency, supporting mission-critical communications with a fully remote setup based in the Netherlands. You will collaborate with engineering, infra, professional services, and product teams to enhance end-to-end delivery.

Qualifications

• Fluency in Dutch and English.
• Proven experience designing, operating, and improving software delivery platforms and automation frameworks.
• Strong experience with Kubernetes, containerized applications, and modern deployment practices.
• Experience building and maintaining CI/CD pipelines using Jenkins, GitLab CI/CD, or similar technologies.
• Experience with infrastructure automation and configuration management tools such as Ansible, Terraform, and Helm.
• Strong Linux administration and troubleshooting skills.
• Experience working with cloud platforms such as AWS and hybrid infrastructure environments.
• Strong understanding of system reliability, scalability, security, and operational best practices.
• Excellent communication skills and the ability to collaborate effectively across technical and non-technical teams.
• A continuous improvement mindset and a passion for automation and operational excellence.

Responsibilities

• Design, build, and maintain CI/CD pipelines and internal delivery tooling for product development and deployments.
• Develop reusable Jenkins and GitLab CI/CD templates and automation standards.
• Drive automation across deployments, upgrades, configuration management, and operational workflows.
• Build and support Kubernetes-based platforms in cloud and on-prem environments.
• Improve scalability, reliability, and maintainability of delivery processes and platforms.
• Manage infrastructure hosted within AWS and OVH environments.
• Use Ansible, Terraform, Helm, Python, and scripting to reduce manual effort.
• Enhance observability with monitoring, logging, alerts, and readiness initiatives.
• Support platform components like Grafana, Zabbix, OpenTelemetry, HAProxy, MariaDB, Kafka, OpenShift.
• Create and maintain installation guides, runbooks, and deployment docs.
• Collaborate with customer-facing teams to improve deployment experience.
• Troubleshoot and assist with escalations as needed.
• Leverage AI-enabled tooling to boost productivity and quality.

Skills

Dutch language

English language

Delivery platforms

Automation frameworks

Kubernetes

Containerized apps

CI/CD pipelines

Jenkins

GitLab CI/CD

Ansible

Terraform

Helm

Linux administration

AWS

Hybrid infrastructure

Security and reliability

Communication

Automation and efficiency

Tools

Kubernetes

OpenShift

Grafana

Zabbix

OpenTelemetry

HAProxy

MariaDB

Kafka

Terraform

Ansible

Helm

Job description

At Everbridge , our mission is to help protect people and communities during their most critical moments. As a global leader in critical communications, public warning, and enterprise safety solutions, we enable governments, emergency services, and organizations worldwide to deliver trusted, life-saving communications at scale.

We are looking for an experienced Senior Platform Engineer to help transform how our Public Warning solutions are built, deployed, upgraded, and operated across both on‑premises and cloud environments.

This is a highly visible and impactful role where you will drive automation, improve platform reliability, enhance operational efficiency, and help accelerate our transition toward cloud‑native delivery models. You’ll work on systems that support mission‑critical communications, where resilience, security, scalability, and availability are non‑negotiable. This is a fully remote position based in the Netherlands.

What you’ll do:

• Design, build, and maintain CI/CD pipelines and internal delivery tooling that support product development and customer deployments.
• Develop reusable Jenkins and GitLab CI/CD templates, automation frameworks, and engineering standards.
• Drive automation across deployments, upgrades, configuration management, operational workflows, and technical documentation.
• Build and support Kubernetes‑based platforms operating in both cloud and on‑premises environments.
• Improve the scalability, reliability, and maintainability of delivery processes and operational platforms.
• Manage and optimize infrastructure hosted within AWS and OVH environments.
• Utilize technologies such as Ansible, Terraform, Helm, Python, and scripting to eliminate manual effort and improve operational efficiency.
• Enhance observability through monitoring, logging, alerting, and operational readiness initiatives.
• Support platform components including Grafana, Zabbix, OpenTelemetry, HAProxy, MariaDB, Kafka, and OpenShift.
• Create and maintain installation guides, operational runbooks, deployment documentation, and engineering standards.
• Partner with customer‑facing teams to understand deployment challenges and continuously improve the delivery experience.
• Participate in troubleshooting and escalation activities when required. (There is currently no formal on‑call rotation associated with this role.)
• Leverage modern AI‑enabled engineering tools and practices to improve productivity, quality, and operational effectiveness.

What you’ll bring:

• Fluency in Dutch and English
• Proven experience designing, operating, and improving software delivery platforms and automation frameworks.
• Strong experience with Kubernetes, containerized applications, and modern deployment practices.
• Experience building and maintaining CI/CD pipelines using Jenkins, GitLab CI/CD, or similar technologies.
• Experience with infrastructure automation and configuration management tools such as Ansible, Terraform, and Helm.
• Strong Linux administration and troubleshooting skills.
• Experience working with cloud platforms such as AWS and hybrid infrastructure environments.
• Strong understanding of system reliability, scalability, security, and operational best practices.
• Excellent communication skills and the ability to collaborate effectively across technical and non‑technical teams.
• A continuous improvement mindset and a passion for automation and operational excellence.

Preferred Experience

• Experience in several of the following areas is highly desirable:
• GitLab Runners and CI/CD platform administration
• Kubernetes, OpenShift, and container orchestration
• Infrastructure as Code and platform automation
• Python, Shell scripting, and automation development
• Certificate management and secure system configuration
• Monitoring and observability platforms including Grafana, Zabbix and OpenTelemetry
• Load balancing and traffic management technologies such as HAProxy
• AWS infrastructure and cloud‑native services
• Kafka and event‑driven architectures
• MariaDB and related database technologies
• Telecommunications, public safety, critical communications, or highly regulated environments

Why This Role Is Exciting

• Make a real‑world impact – Support critical communication platforms used by governments and emergency services to help protect millions of people.
• Drive modernization initiatives – Play a key role in evolving legacy and on‑premises deployments toward modern, cloud‑native architectures.
• Own and influence the platform – Help shape the tools, processes, and automation frameworks that power product delivery across the organization.
• Work with modern technologies – Kubernetes, GitLab, Terraform, Ansible, AWS, OpenShift, Kafka, observability platforms, and AI‑assisted engineering tools.
• Collaborate across disciplines – Partner closely with Engineering, Infrastructure, Professional Services, and Product teams to improve the end‑to‑end customer delivery experience.
• Continuous learning and innovation – Explore emerging technologies and contribute to engineering best practices that improve scalability, reliability, and productivity.

About us

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is tokeep people safe and businesses running.

Want to know more about one of the fastest growingSaaS companies…? Onethat’s not only a great place to work but does something amazing, SAVES LIVES…!!

Headquartered in Boston and Los Angeles, with operations all over the world, our team of 1300+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as active assailant situations, terrorist attacks or severe weather conditions, as well as critical business events such asIT outages or cyber‑attack incidents, customers rely on our SaaS‑based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre‑defined communications processes, and track progress on executing response plans.

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission. Click here to learn more about what we do.

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, colour, religion, or sex including sexual orientation and gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local law.