Senior Platform Deployment Engineer - Kubernetes & Cloud

Icon Ventures; United States; Hybrid; USD 135,000 - 220,000; Full time

Job summary

Istari Digital is seeking a Senior Platform Services Engineer to join our Platform Services team within Customer Success. This role is central to deploying, operating, and supporting the Istari platform across customer environments, from pre-sales scoping through production operations and ongoing support.

This engineer will work directly with customers and cross-functionally with sales, product engineering, and infrastructure teams to deliver reliable, secure platform deployments.

Qualifications

• Minimum of 5 years of experience in DevOps, Infra Eng, Networking, Platform Eng, or SRE
• Solid understanding of cloud networking, VPN/IPSec, firewalls, IAM, and secrets management
• Experience with identity providers and federation protocols (SAML, OIDC, SSO, AD)
• Database knowledge including WAL, backup/restore, and monitoring
• Experience with graph query languages (SPARQL, Cypher, DQL) or similar
• Proven experience operating Kubernetes in production
• Experience with Helm charts and Kubernetes packaging
• Scripting proficiency in Python, Bash, or Ansible
• Experience working directly with external customers in a technical delivery or consulting capacity
• Excellent troubleshooting and problem-solving in production environments
• Strong communication skills with non-technical stakeholders
• U.S. Citizen

Responsibilities

• Deploy and maintain the Istari platform in customer environments using Terraform and Helm across multiple deployment variants (EKS, AKS, OpenShift, on-premises Kubernetes)
• Support customer networking requirements including firewall rule scoping, VPN/IPSec configuration, DNS coordination, and connectivity troubleshooting
• Configure and troubleshoot identity provider integrations (Zitadel, SAML, OIDC, SSO with KeyCloak, PingFederate, Okta, Azure AD)
• Enable and operate services for cross-organization data sharing, including Secure Sync deployment, KMS policy exchange, IAM roles, and S3 access configuration
• Build and maintain infrastructure-as-code packages and reference architectures for customer-managed deployments
• Monitor, troubleshoot, and resolve complex infrastructure issues with clear and timely customer communication

Skills

DevOps

Infra Eng

Networking

SRE

Communication

Consulting

Troubleshooting

Security awareness

US Citizenship

Tools

Terraform

Helm

Kubernetes

OpenShift

SAML

OIDC

SSO

KeyCloak

PingFederate

Okta

Azure AD

Job description

Istari Digital is seeking a Senior Platform Services Engineer to join our Platform Services team within Customer Success. This role is central to deploying, operating, and supporting the Istari platform across customer environments, from pre-sales scoping through production operations and ongoing support.

This engineer will work directly with customers and cross-functionally with sales, product engineering, and infrastructure teams to deliver reliable, secure platform deployments.