Senior Physician Referral Liaison - Women's Services

Texas Children's Hospital; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Texas Children's Hospital in Austin seeks a Senior Physician Referral Liaison for Women’s Services to drive referrals through strategic account management and exceptional service. You will build and maintain physician relationships, track referrals, and support marketing plans and physician education programs.

The role includes maintaining physician records in Salesforce, coordinating meetings with specialists, and representing the hospital at physician conferences to improve referral

Qualifications

• Bachelor's degree required.
• 5 years' experience in physician marketing, customer relationship management, or sales/account management.
• Strong relationship-building and communication skills.

Responsibilities

• Develops and executes strategic action plans targeted toward physicians to drive referrals.
• Performs as liaison between the hospital and community-based referring physicians.
• Maintains complete and accurate physician records and inputs into Salesforce CRM.
• Coordinates referring physician meetings with hospital specialists.
• Implements marketing plans and programs targeted to physicians in their territory.

Skills

Strategic account management

Physician marketing

Relationship management

CRM Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

Job Description

We are searching for a Senior Physician Referral Liaison - Women's Services -- someone who works well in a fast-paced setting. In this position, you will be responsible for the professional business development of targeted physicians to drive referrals to Hospital through strategic account management, account migration and acquisition, and exceptional service and support.

Job Duties & Responsibilities

• Develops and executes strategic action plans targeted toward physicians and their staff, to acquire, grow and nurture strong relationships that ultimately drive profitable referrals.
• Performs as liaison between the hospital and community-based referring physicians.
• Communicates and conducts personal visits regularly to referring physician offices to develop and maintain strong relationships with referring physicians and their office staff. Assists in building marketing programs and communication plans designed to improve physician loyalty, drive account migration and acquisition, enhance referral profitability.
• Ensures management of all functions related to problem resolution, identifying problems or concerns and offering exemplary service as the interface liaison to help drive resolution to referral issues.
• Maintains complete and accurate physician records and inputs into the customer relationship management (CRM) program Salesforce.com, in a timely manner.
• Coordinates referring physician meetings with specialists and /or representatives from Texas Children's Hospital.
• Informs senior management of important referring physician, community and corporate issues.
• Develops an in-depth knowledge of the services offered at Texas Children's Hospital and the appropriate process for implementation of referrals and authorizations.
• Develops and implements education opportunities sponsored by Texas Children's Hospital, targeted to referring physicians.
• Implements marketing plans and programs targeted to physicians in their territory and represent Hospital at targeted physician conferences
• Manages both data gathering and data reporting for assigned territory demonstrating effectiveness in driving referrals and revenue

Skills & Requirements

• Bachelor's degree
• 5 years' experience in physician marketing, customer relationship management, or sales/account management

About Us

Texas Children's presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children's first health care location in Austin, Texas Children's Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children's Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children's Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families. Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.