Senior Pharmacy Technician - Village Fertility Pharmacy - Remote in AZ, IL or MA

Cigna Group; Phoenix (AZ); Remoto; USD 28.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage starting day 1

401K with company match

Tuition reimbursement

Paid time off and holidays

Descrizione del lavoro

The Cigna Group’s Village Fertility Pharmacy, a division of Evernorth Health Services, is seeking a Senior Pharmacy Technician to join the team. This full-time, remote position requires Arizona, Massachusetts, or Illinois residency and involves handling patient calls with empathy and accuracy.

You will collaborate with patients and physicians, perform data entry, and process prescriptions while maintaining high-quality service. Eligible for benefits, with training and potential bonuses.

Competenze

• High School Diploma or GED required.
• National Pharmacy Technician certification required.
• Arizona or Massachusetts pharmacy technician license required.
• 1+ year(s) of call center experience preferred.

Mansioni

• Ensure process efficiency – Collaborate with patients and physicians to coordinate fertility plans and medications.
• Own the patient experience by resolving customer issues and following up with customers.
• Accurately enter patient information, shipping, insurance, and payment details.
• Enter prescriptions into the system and process prescription claims accurately for dispensing.

Conoscenze

Communication skills

Attention to detail

Data entry

Multitasking

Call center experience

Formazione

High School Diploma or GED

National Pharmacy Technician Certification

Arizona/Massachusetts Pharmacy Technician License

Strumenti

Microsoft Office

Descrizione del lavoro

This is a full-time work from home position that must reside within the state of Arizona, Massachusetts or Illinois

Village Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Senior Pharmacy Technicians to join our team.

Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Senior Pharmacy Technician at Freedom Fertility Pharmacy, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s a little more on how you’ll make a difference:

• Ensure process efficiency – Collaborate with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.

• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment details.

• Be a team player – Escalate complex claims to the appropriate team for further action.

• Accurately perform data entry tasks and enter prescriptions into our system. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.

• Juggle multiple tasks without sacrificing attention to detail.

• Participate in special projects and perform other duties as it pertains to specific contract performance

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)

• Holiday, PTO and OT pay

• 401K with company match

• Tuition reimbursement

• Fun, friendly and unique culture – bring your whole self to work every day!

What you need to do the job:

• High School Diploma, or GED required.

• 1+ years of relevant experience as a technician

• Valid National Pharmacy Technician certification is required.

• Valid Arizona or Massachusetts pharmacy technician license is required.

• 1+ year(s) of call center experience preferred

• Microsoft Office proficiency and data entry skills.

• Exceptional attention to detail, accuracy, and quality.

• Excellent verbal and written communication skills.

• Ability to multitask in both PC/Phone related tasks.

• Works effectively and fosters teamwork; Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers.

• Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.

Work Schedule:

Monday - Friday 12:30pm - 9:00pm, Eastern time

And rotating weekends working a Saturday 9:00am - 6:00pm or Sunday 10:00am - 4:00pm Eastern time

Training Schedule:

Monday - Friday 9:00am - 5:00pm Eastern time for 6 weeks

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.