Senior Pharmacy Care Technician - Houston, TX

UnitedHealth Group; Houston (TX); Hybrid; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group’s UnitedHealthcare division seeks a Senior Pharmacy Care Technician to conduct live telephonic outreach to Medicare members and physicians/pharmacies, enhancing medication adherence and appropriate drug utilization. This role emphasizes clinical collaboration and a strong team culture.

The position features an office-based remote schedule with one in-office day per month and initial onsite training for 2–3 weeks, located in Houston, TX.

Qualifications

• High School Diploma or GED required.
• Active and unrestricted Pharmacy Technician license in your state of residence.
• National Pharmacy Technician Certification is required.
• 3+ years of Pharmacy Technician experience.
• Proficient with Microsoft Office and Windows-based systems.
• Reside within commutable distance to Houston, TX office location.
• Ability to work Monday - Friday, 8-hour shift, 8am–5pm.

Responsibilities

• Perform telephonic outreach to improve health quality outcomes in collaboration with Clinical Pharmacists.
• Engage with providers and pharmacies for patient care coordination.
• Assess customer needs and triage to a Clinical Pharmacist when appropriate.
• Make outbound calls to detractors and members to improve adherence and experience.
• Document and track member engagement.

Skills

Pharmacy technician experience

Microsoft Office

Education

High School Diploma or GED

National Pharmacy Technician Certification

State Pharmacy Technician license

Tools

Windows OS

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.

As aSeniorPharmacy Care Technician,you will perform live telephonic outreach to UHC Medicare members and their physicians/pharmacies to improve health quality outcomes (i.e., medication adherence, appropriate drug utilization).This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day.

Schedule:

Monday - Friday, 8-hour shift between the hours of 8am - 5pm. This is a office based-remote role. You will be required to work onsite 1 day per month and work remotely (work from home) all other days of the month.

Office Location:

• Houston, TX - 2950 North Loop West, Brookhollow Central III, Houston, TX

Training:

100% onsite for initial 2-3 weeks of starting employment

If you reside inHouston, TX, you will enjoy the flexibility of an office based-remote role as you take on some tough challenges.

This position follows a office based-remote schedule with1 in-office day per month.

Primary Responsibilities:

• Perform telephonic customer outreach to improve health quality outcomes in collaboration with Clinical Pharmacists
• Provide additional telephonic engagement with providers and pharmacies
• Assess and interpret customer needs and requirements, triaging to a Clinical Pharmacist when appropriate
• Outbound calls to CAHPs detractors and MedAdhmembers to improve member experience and reduce barriers to adherence drugs
• Document and track member engagement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician license in your state of residence
• National Pharmacy Technician Certification
• 3+ years of Pharmacy Technician experience
• Beginner level of proficiency with navigating Microsoft Office and a Windows-based environment
• Reside within commutable distance to Houston, TX office location
• Ability to workMonday - Friday, 8-hour shift between the hours of 8am - 5pm

Preferred Qualifications:

• Retail and/or mail order pharmacy experience
• Experience with Part D claims adjudication

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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