Pharmacy Care Technician

Optum; Phoenix (AZ); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k)

Education Reimbursement

Employee Discounts

EAP

Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking a Pharmacy Technician to join our centralized pharmacy team. This hybrid role requires 1 day onsite in Tempe, AZ, with remote work options, and supports medication adherence and STAR performance through outreach and medication reviews.

You will assist pharmacists with reconciliations, prior authorizations, and patient education, contributing to cost reductions and better health outcomes for members.

Qualifications

• Arizona Pharmacy Technician license valid and unrestricted.
• National Certified Pharmacy Technician (PTCB or ExCPT)
• 2+ years of retail, PBM, or managed care pharmacy experience.

Responsibilities

• Pull fill histories and draft medication lists for PharmD review.
• Proactive adherence outreach to members; 80%+ PDC targets; manage 90-day supplies and mail-order conversions.
• Prepare and track prior authorizations, appeals, and patient assistance/foundation applications.
• Screen members for Extra Help/LIS eligibility and route to Social Worker.
• Confirm medication changes post-PharmD recommendations; track gaps post-discharge.
• Maintain hub work queues and intervention log.

Skills

Retail Pharmacy

PBM Knowledge

Managed Care

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Pharmacy Technician will report to the Manager of Pharmacy and will directly support the centralized pharmacy operations needed to improve medication adherence and deliver measurable clinical and affordability outcomes. Pharmacy Care Technicians are part of the interdisciplinary care team, engaging members through proactive outreach to close care gaps and execute targeted medication‑related interventions. Their work will help reduce avoidable ER visits and medication‑related admissions, improve medication adherence, and ensure consistent pharmacy support during transitions of care. The technicians will also support the pharmacist with medication reviews, reconciliation, chronic condition treatment planning, patient and provider education, and closure of Part D gaps that directly impact STARs performance.

Location:

Remote/office-based* role requiring 1 day onsite at 1225 W. Washington St. Tempe, AZ 85288

Schedule (Full-Time):

Monday-Friday, 8am-5pm
If you reside in Tempe, AZ, you will enjoy the flexibility of an office-based role as you take on some tough challenges.

Primary Responsibilities

• Pulls fill histories and claims, builds draft medication lists for PharmD review
• Proactive adherence outreach on members falling below 80% PDC; refill sync, 90-day supply and mail-order conversions
• Prepares and tracks prior authorizations, appeals paperwork and manufacturer patient assistance / foundation applications
• Screens members for Extra Help/LIS eligibility and routes to the Social Worker
• Confirms med changes with pharmacies after PharmD recommendations are accepted; tracks gaps in fills post-discharge
• Maintains the hub's work queues and intervention log

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician license in the state of Arizona
• National Certified Pharmacy Technician (PTCB or ExCPT)
• 2+ years of retail, PBM, and/or managed care pharmacy experience

Preferred Qualification

• Medicare Part D and Stars adherence experience
• Prior authorization experience
• Bilingual (English/Spanish)
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.