Senior Pharmacy Care Coordinator

UnitedHealth Group; Everett (WA); Hybrid; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Job summary

UnitedHealth Group is seeking a pharmacy/medical office–based professional in Everett, WA for a hybrid schedule after an onsite training period. The role involves coordinating DSM visits, reviewing treatment plans, and guiding patients on cost-effective options.

Ideal candidates have 3+ years in medical/pharmacy settings and strong MS Office skills, with a focus on accuracy, patient communication, and teamwork in a fast-paced environment.

Qualifications

• 3+ years of experience working in a medical office or pharmacy setting.
• 3+ years of customer service experience.
• Basic level of experience with MS Office.

Responsibilities

• Travel to 20+ clinics within 10-20 miles of home; schedule DSM visits and assist with DURs, co-pay assistance, and prior authorizations.
• Review and advise on medications and treatment plans to improve outcomes and avoid drug interactions.
• Discuss life issues affecting medication adherence and provide advice on improving prescription regimens.
• Advise patients on retail vs mail order fill strategies and financial assistance options.
• Review regimens for LTC facilities, hospice care, RN case managers, Medical Directors and provide summaries.

Skills

Customer service

Multitasking

Communication

Team collaboration

MS Office

Education

High School/GED

Tools

MS Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Schedule: Monday-Friday, 8am-5pm PST

Location: Onsite for training at 7600 Evergreen Way, Everett WA for about 1-3 month training period and then move to a hybrid schedule.

Candidates must reside near Everett, WA or must be willing and able to commute to the Everett office at their own expense for training

If you live near Everett, WA, you will enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Ability to travel to 20+ clinics within 10-20 miles of home going once a quarter or month, depending on needs of clinics
• Scheduling of pharmacist disease state management (DSM) visits, assisting with DURs, co-pay assistance, ancillary products, and liaison with provider offices on labs, refill orders and prior authorizations.
• Review and advise on medications and treatment plans (based on review of medical case notes, medication list and lab results) to improve outcomes and avoid potential drug interactions
• Discuss with patients' life issues affecting medication adherence and provide advice on improving drug regimen compliance.
• Advise patients on alternate Rx fill strategies of retail versus mail order and options for financial assistance.
• Review medication regimen for disease state for LTC facilities/ hospice care / RN case managers / Medical Directors / clients and provide summaries and guidance on future medication plans. Advice may include alternate drug therapies, stopping medication and/or lower cost alternative.
• Review medical case notes to determine on-going medication treatment plan and project future medication costs.
• Extensive work experience, possibly in multiple functions.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School/ GED
• 3+ years of experience working in a medical office or pharmacy setting
• 3+ years of customer service experience
• Basic level of experience with MS Office

Preferred Qualifications:

• Licensed Medical assistant or pharmacy technician
• Previous experience working in a hybrid setting

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care team
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 to $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.