Senior Personal Service Counselor (Universal Banker)

Together Credit Union; Arnold (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Senior Personal Service Counselor responsible for engaging with members, processing transactions, and educating them on services. The ideal candidate will possess strong interpersonal skills and at least four years of relevant experience. This role includes mentoring team members and ensuring compliance with regulatory requirements while helping to achieve branch objectives.

Qualifications

• At least 4 years of related professional experience required.
• Federal registration with the Nationwide Mortgage Licensing System and Registry preferred.
• Notary Public Certification training available post-hire.

Responsibilities

• Process financial transactions and assist customers via various channels.
• Educate members on Credit Union products and services.
• Manage accounts and underwrite loans while ensuring compliance.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Organizational Skills

Education

High School Diploma

Job description

The senior personal service counselor (SPSC) is responsible for assisting members in all assigned phases of savings and lending functions. The SPSC also trains, leads, coaches, and aims to exceed referral and sales goals.

Job Responsibilities

This job description provides an overview of duties and responsibilities and is not exhaustive. Team members may be assigned additional tasks as needed.

• Process financial transactions accurately and serve as an effective source of information for customers via lobby, drive-thru, or telephone.
• Provide friendly, professional, confidential, and efficient assistance to ensure positive customer experiences and minimize wait times.
• Engage with members to build relationships, identify financial needs, and refer suitable products and services.
• Perform financial transactions, including savings and lending phases, ensuring proper documentation and compliance with regulatory requirements and policies.
• Open and maintain member accounts, deposits, and service accounts, including IRAs.
• Educate members on Credit Union products and services, demonstrating high knowledge and understanding.
• Serve as primary trainer and ongoing mentor for the Personal Service team.
• Manage daily cash drawer balance.
• Collaborate with team members to achieve branch objectives.
• Underwrite, approve, document loans, and monitor loan performance for compliance.
• Follow up on membership and loan leads, promoting the Credit Union through outbound calls, community outreach, and networking.
• Research and resolve member inquiries and concerns.
• Stay current on products, procedures, policies, and promotions, integrating them into daily activities.
• Ensure safety, security, and regulatory compliance to protect assets and member privacy.
• Perform title work, insurance updates, lien perfections, and garnishments as needed.
• Provide feedback on branch personnel performance to management.
• Participate in community and onsite events to grow business opportunities.

Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma
• At least 4 years of related professional experience
• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public Certification (training available after hire)

Knowledge, Skills, and Abilities

Necessary knowledge, skills, and abilities include:

• Strong commitment to delivering exceptional service
• Interpersonal skills, including influencing and rapport-building
• Confidence to initiate member conversations
• Organizational, listening, problem-solving, and communication skills

Environmental Conditions

• May work at multiple branches; schedule may vary weekly

Physical Abilities

Must be able to work at a computer for up to 8 hours daily. Accommodations can be provided for disabilities.

• Prolonged sitting and working at a computer

Together Credit Union is an Equal Opportunity Employer. We comply with all applicable laws and do not discriminate based on race, color, religion, gender, age, sexual orientation, gender identity, national origin, military status, disability, genetic information, or other protected statuses. We are committed to a discrimination-free work environment.