Senior Personal Injury Claims Manager | Case Lead

Cañas & Flores; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Law Office of Cañas & Flores, PLLC in Fort Worth, TX seeks an experienced Personal Injury Claims Manager to own day-to-day PI case management from intake through settlement.

The role requires strong organization, attention to detail, and excellent communication with clients, doctors, and insurers, while coordinating with attorneys and staff to move files efficiently. Full-time on-site position with growth opportunities.

Qualifications

• Previous experience managing personal injury claims or cases.
• Strong understanding of PI claims and settlement process.
• Experience communicating with insurance companies and adjusters.
• Strong organizational and time-management skills.
• Ability to manage a high-volume caseload while maintaining detail.
• Excellent written and verbal communication skills.
• Strong negotiation and problem-solving abilities.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Manage an assigned personal injury caseload from intake through settlement.
• Monitor the status and progress of each claim and ensure timely completion of case tasks.
• Review police reports, medical records, medical bills, photographs, insurance information, and other supporting documentation.
• Track client treatment and communicate with medical providers regarding outstanding records and bills.
• Maintain accurate and complete case notes and documentation in Practice Panther.
• Monitor important deadlines and follow up on outstanding case items.
• Communicate professionally with insurance adjusters and defense representatives.
• Obtain and verify insurance coverage, policy limits, liability information, and available benefits.
• Track property damage, bodily injury claims, PIP/MedPay, liens, and other applicable claim information.
• Evaluate claim status and identify issues that may affect settlement.
• Negotiate settlements with insurance carriers within established firm guidelines and attorney authority.
• Escalate cases to the attorney when litigation, liability disputes, significant damages, or other legal issues arise.
• Maintain accurate records of all medical treatment and outstanding medical bills.
• Request and follow up on medical records and billing.
• Review medical expenses for accuracy and completeness.
• Track health insurance, medical liens, letters of protection, and other reimbursement claims.
• Assist with reductions and negotiations of medical bills and liens when appropriate.
• Prepare accurate settlement breakdowns for attorney review.
• Provide attorneys with accurate case updates and settlement information.
• Identify cases requiring attorney intervention or litigation evaluation.
• Work closely with other PI staff to ensure files move efficiently through the firm's workflow.
• Assist in improving and maintaining standardized PI procedures, checklists, and workflows.
• Maintain confidentiality and comply with all firm policies and applicable professional standards.

Skills

PI claims experience

Settlement process knowledge

Insurance communication

Organization & time management

High-volume caseload

Written & verbal skills

Negotiation skills

MS Office & Google

Practice Panther

Tools

Practice Panther

Job description

Law Office of Cañas & Flores, PLLC in Fort Worth, TX seeks an experienced Personal Injury Claims Manager to own day-to-day PI case management from intake through settlement.

The role requires strong organization, attention to detail, and excellent communication with clients, doctors, and insurers, while coordinating with attorneys and staff to move files efficiently. Full-time on-site position with growth opportunities.