Senior Personal Banking & Relationship Advisor

Bank of America; Atlanta (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Bank of America is seeking an in-branch personal banker to uncover personal and small business banking needs and connect clients with appropriate solutions. You will balance service requests with in-person and inbound calls, engaging clients through proactive follow-up and complex engagements.

The role emphasizes licensed product knowledge, cross‑selling with partners, and compliant, risk-aware interactions to support customers’ financial goals.

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
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Responsibilities

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Introduces and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
• Identifies client needs for licensed sales functions and refer to partners (Merrill, Lending, & Small Business)
• Quotes rates, terms and programs for banking solutions
• Manages risk in every business, product and service transaction leveraging available tools
• Leverages expertise from prior role by interacting with clients with an increased complexity of financial needs
• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Skills

Active Listening

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking an in-branch personal banker to uncover personal and small business banking needs and connect clients with appropriate solutions. You will balance service requests with in-person and inbound calls, engaging clients through proactive follow-up and complex engagements.

The role emphasizes licensed product knowledge, cross‑selling with partners, and compliant, risk-aware interactions to support customers’ financial goals.