Senior Personal Banker - Multiple Locations

Midwest BankCentre; St. Louis (MO); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Professional growth

Community impact

Resumo da oferta

Midwest BankCentre is looking for a customer-focused banking professional in the St. Louis area. The role emphasizes relationship-building, servicing both consumer and business customers, and helping meet branch goals.

Responsibilities include promoting products, supporting digital banking, handling teller transactions, and guiding customers through financial solutions while maintaining regulatory compliance and excellent service.

Qualificações

• High School Diploma or equivalent required.
• Associates or Bachelor's degree preferred.
• Minimum five years of bank customer contact or retail sales experience.
• Exceptional interpersonal and communication skills.
• Technologically savvy with the ability to learn new systems and software.
• Problem-solving mindset with strong attention to detail.
• Ability to work independently and with a team.
• Flexibility to work some weekends and evenings.

Responsabilidades

• Promote products and services based on customer needs and provide consultative advice.
• Support digital banking solutions and assist with online/mobile banking setup.
• Process teller transactions, balance cash drawers, and resolve discrepancies.
• Handle inbound and outbound calls to build relationships and identify opportunities.
• Refer customers to business partners to meet financial needs.
• Facilitate Financial Empowerment courses in the community.
• Mentor new employees and support branch goals and culture.
• Ensure compliance with federal banking regulations and internal policies.

Conhecimentos

Five years banking experience

Exceptional interpersonal skills

Technologically savvy

Problem-solving

Attention to detail

Independent and team collaboration

Weekend/evening availability

Formação académica

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Descrição da oferta de emprego

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for 2021, 2022 and 2023!

Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre!

Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER.
Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

Objectives of this Role

• Engage with customers and establish rapport that builds stronger relationship
• Assist team in achieving branch goals
• Provide excellent customer service
• Remain flexible to accommodate branch staffing needs
• Work independently and manage their time
• Follow policies and procedures, maintain accuracy
• Follow through on daily, weekly and monthly tasks
• Contribute to branch meetings and culture

Essential Functions

• Promote products and services based on customer's needs: Understand each customer’s financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer’s unique situation. Banker will be responsible for assisting with account opening and account maintenance for consumer and business customers including completion of consumer loan applications and closings.
• Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc.
• Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications.
• In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise.

• Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre

• Facilitate Financial Empowerment courses: Assists in leading financial education courses aimed at improving the community understanding of finances and ways of achieving their financial goals.

• Assist team in achieving branch goals: Serve as a mentor/trainer for new employees, help develop strategies for more effective sales, both individually and as a part of the team and assist with MBC@Work presentations to build stronger relationships with business customers.

• Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, obtain and maintain NMLS and Notary Public. The employee must maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.

Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen

Skills and Qualifications

• High School Diploma (or equivalent) is required; Associates or Bachelor's degree preferred
• A minimum of five years bank customer contact or retail sales experience
• Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
• Technologically savvy with the ability to quickly learn and adapt to new systems and software.
• Problem-solving mindset and the ability to think critically under pressure.
• Excellent attention to detail and organizational skills.
• Ability to work independently, as well as collaborate effectively within a team environment.
• Flexibility to work some weekends and evenings, as per business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Working Conditions

Willing and able to travel to other locations/branches. Willing and able to work required overtime. Standard hours will be Monday through Friday. This position is hourly and full time. Generally, the position will require 40 hours per week. Evenings and weekends may be required as necessary.

Ready to Make Your Mark?

If you’re passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission.

Why Join Us:

• Community Focus: Be part of a community bank that values and actively supports the St. Louis area.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Professional Growth: Opportunities for continuous learning and development.
• Impactful Work: Play a key role in shaping the credit strategy and success of our organization.
• Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.

Don’t meet every single requirement?

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles!

Equal Opportunity Employer

Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.