Senior Personal Banker

First Northern Bank of Dixon; Fairfield (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

First Northern Bank of Dixon is seeking a Senior Personal Banker to deliver high-quality customer service and assess customer needs across branches. You will process deposits, withdrawals, and payments, balance cash, and handle account services including wire transfers and debits.

The role requires strong communication, adaptability, and teamwork, with opportunities to train others and contribute to the branch’s operational integrity.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of prior experience in financial services.
• Proficient in Microsoft Office.
• Excellent verbal, written and interpersonal communication.
• Professional and empathetic in all interactions.
• Flexible and adaptable to changing job requirements.
• Technically savvy with PCs and email systems.

Responsibilities

• Provide superior service through efficient interactions; refer customers to appropriate person or department as needed.
• Process deposits, withdrawals, and payments accurately.
• Balance branch cash and supervise cash handling; teach others to balance.
• Resolve complaints and escalate as needed.
• In management’s absence, handle complex customer inquiries independently.
• Process debit card requests and check holds for customers.
• Open and service Retail/Business/trust/IRA accounts; document in core system.
• Follow banking regulations and First Northern Bank policies.

Skills

Customer service

Communication

MS Office

Adaptability

Teamwork

Initiative

Empathy

Education

High School Diploma/GED

Job description

Career Opportunities with First Northern Bank of Dixon

Careers At First Northern Bank of Dixon

Current job opportunities are posted here as they become available.

The Senior Personal Banker is responsible for delivering high quality customer service by assessing the customer’s needs. As a Senior Personal Banker in our branches, you will have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!

Responsibilities Include

• Offer superior service to our customers through prompt, efficient, courteous, and professional interactions; refers customers to appropriate person or department as needed
• Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments, etc.
• Support branch cash responsibilities such as shipment, balancing and reconciliation and is able to balance branch cash and teaches others how to balance branch cash
• Resolve customer complaints and concerns; properly escalates concerns to supervisor and reports complaints as needed
• In the absence of branch management, manage complex customer inquiries, independently and successfully
• Process debit card requests, complete stop payments and check holds for new and existing customers
• Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti‑Money Laundering compliance) and First Northern Bank’s policies and procedures
• Partner with branch leadership to maintain operational integrity while mitigating risk
• Support opening/closing branch, completing audits, overrides and reviewing reports as needed
• Be a resource to train and help develop new and existing employees as needed
• Open and service Retail, Business, trusts, CD and IRA accounts without assistance, process debit card requests for new and existing customers
• Answer business account inquiries without assistance
• Assist with approval within assigned limits
• Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns
• Communication – excellent verbal, written and interpersonal communication skills
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
• Initiative – eagerness to learn and a drive for continuous improvement
• Teamwork – maintain a positive working relationship with your team members
• Adaptability – willing and able to be flexible and adapt to changing job requirements

Qualifications

• High School Diploma/GED
• Minimum 2 years of prior experience in financial services required
• Proficient in all Microsoft Office suite of products
• Eagerness to learn and a drive for continuous improvement
• Excellent verbal, written and interpersonal communication skills
• Ability to be professional and empathetic in all interactions
• Willing and able to be flexible and adapt to changing job requirements
• Technically savvy with PCs and email systems

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $21.00-$23.00/hour

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.