Senior People Operations Specialist

The Wrap; San Francisco (CA); Hybrid; USD 98,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life, AD&D, and Disability Insurance

401(k) retirement plan

Paid Parental Leave

Paid Time off including holidays and s

Wellness apps

Learning & Development budget

Job summary

Lattice is seeking a Senior People Operations Specialist to support benefits administration and employee lifecycle processes. You will handle benefits enrollment, inquiries, and vendor coordination while maintaining accurate HRIS data and generating reports for HR stakeholders.

This role emphasizes employee experience and process improvement in a remote-friendly, international environment. You will collaborate with the People team to audit data, improve workflows, and support open enrollment,

Qualifications

• 3–5 years in People Operations or HR operations.
• Experience supporting US benefits programs (health, welfare, retirement).
• Experience with HRIS/HCM platforms and data management.

Responsibilities

• Support benefits administration including enrollment, inquiries, and vendor issues.
• Maintain HRIS data accuracy and run regular audits and reports.
• Respond to employee inquiries via HR Service Desk and internal channels.
• Assist in onboarding, offboarding, and lifecycle processes.
• Collaborate with cross-functional teams to improve HRIS processes and automation.

Skills

Benefits administration

HRIS / HCM systems

US benefits knowledge

Data accuracy & auditing

Customer-focused support

Jira / ticketing

Tools

Jira

Job description

About the role

We are looking for a motivated, detail-oriented, and employee-centered Senior People Operations Specialist to join our People Operations team. This role is a great opportunity for someone with strong experience in HR support, people systems, benefits, reporting, auditing, quality control, and employee-facing operations. You will work directly with employees across the company, from frontline employees through leadership, providing timely, thoughtful support and helping ensure our people processes are accurate, scalable, and easy to navigate.

In this role, you will support a broad range of People Operations programs and workflows across the employee lifecycle, including employee inquiries, HRIS data maintenance, reporting, process documentation, audits, onboarding and offboarding support, and cross-functional operational projects. A key initial focus will be providing immediate benefits administration and employee support for our US team, including support for benefits, wellness, and leave of absence processes. Over time, this role will also help support benefits administration for our growing international teams in the UK and Canada, primarily through close coordination with our benefits vendors, brokers, and internal partners.

Our ideal candidate will be passionate about providing our employees with the best experience possible while meeting them where they’re at with prompt replies and solutions that work.

What You Will Do:

Benefits Administration

• Support the day-to-day administration of employee benefits programs, including health plans, retirement benefits, wellness programs, time off, and leave of absence processes.
• Respond to employee benefits inquiries through our HR Service Desk, Jira ticketing system, email, Slack, and other internal channels.
• Provide clear, timely, and empathetic support to employees navigating benefits questions, enrollment changes, qualifying life events, leaves of absence, and vendor issues.
• Escalate complex benefits, compliance, or employee relations matters to the appropriate internal partners or vendors.
• Maintain benefits-related employee records and ensure information is accurate across HRIS, vendor platforms, and internal documentation.
• Coordinate with benefits vendors, brokers, and internal stakeholders to resolve employee issues, data discrepancies, invoice questions, and administrative needs.
• Support recurring compliance activities related to benefits administration, including required notices, audits, reporting, and documentation.
• Support the planning and execution of open enrollment, including employee communications, system updates, testing, data validation, and issue resolution.
• Help prepare benefits materials, FAQs, guides, and internal documentation to ensure employees understand their benefits options.

Core People Operations

• Manage and respond to tickets from employees and outside vendors in our HR Service Desk.
• Assist in the day-to-day maintenance and administration of our HR systems to ensure data accuracy and system functionality.
• Contribute to improving the entire employee lifecycle, from onboarding to offboarding.
• Enhance processes that foster a positive, cohesive employee experience.
• Learn to design, generate, and iterate upon regular and ad-hoc reports to support the needs of various HR stakeholders.
• Work closely across the People team to participate in audits, address data discrepancies, and promote best practices in data entry.
• Act as a point of contact for HRIS-related reporting inquiries and assist with historical records requests.
• Collaborate with cross-functional teams and our HR Systems Manager to identify opportunities for process improvements and automation within the HRIS.
• Participate in implementing system enhancements to streamline HR processes.

What You Will Bring to the Table:

• 3 - 5 years of experience in People Operations, HR operations, Total Rewards, or a related HR function, with at least 1+ year of experience supporting benefits administration.
• Working knowledge of US benefits programs, including health and welfare plans, retirement plans, COBRA, ACA, leaves of absence, and wellness programs.
• Experience using HRIS or HCM platforms.
• Experience supporting employees directly and resolving benefits or HR-related questions with empathy, discretion, and sound judgment.
• Comfort working with spreadsheets, reports, audits, reconciliations, and data validation.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks, recurring deadlines, and employee requests with accuracy.
• A proactive, problem-solving mindset and willingness to jump in, learn, and improve processes.
• High integrity, humility, self-awareness, and a commitment to creating a positive employee experience.
• Humble, self-aware, and trustworthy; you treasure great colleagues and relationships and are committed to nurturing the culture of the team and company.

Preferred Skills:

• Experience using Jira or a similar ticketing system.
• Experience administering US benefits.
  • Exposure to international benefits administration (such as the UK and/or Canada) is a plus, but not required.
• Experience supporting US leave of absence administration or partnering with leave vendors.
• Familiarity with benefits compliance requirements, including ACA, COBRA, ERISA, HIPAA, and required employee notices.
• Experience in a high-growth technology company and a distributed/remote-first environment.

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The estimated annual cash salary for this role is $97,500 to $114,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; 401(k) retirement plan; Financial Planning; Learning & Development Budget

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto.

Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.