Senior Penetration Testing & Service Delivery Analyst

Citi; New York (NY); Hybrid; USD 71,000 - 110,000; Full time

Job summary

Citi Information Security is seeking a Senior Analyst for Penetration Testing to help protect the firm's infrastructure and applications. The role emphasizes collaboration with engineers and business stakeholders, ensuring tests align with policies and schedules, and maintaining a customer-centric security posture.

The candidate should have a strong problem-solving mindset and experience delivering security services in a formal service-management context, with ITIL or related certifications

Qualifications

• Bachelor's degree preferred.
• Familiarity with IT service management frameworks (ITIL) and service delivery concepts.
• Certifications such as ITIL, PMP, CISSP, or intent to certify are desirable.

Responsibilities

• Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service.
• Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction.
• Conducting pre-testing checks to ensure that the relevant technical information and environment are available.
• Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm's policies and processes, as well as to manage the schedule for the delivery of the services.

Skills

Service management

Client relationships

Project management

Problem solving

Continuous improvement

Technical knowledge

Education

Bachelor's degree

Job description

Citi Information Security is seeking a Senior Analyst for Penetration Testing to help protect the firm's infrastructure and applications. The role emphasizes collaboration with engineers and business stakeholders, ensuring tests align with policies and schedules, and maintaining a customer-centric security posture.

The candidate should have a strong problem-solving mindset and experience delivering security services in a formal service-management context, with ITIL or related certifications