Senior Pega Application Engineer

HCA Healthcare; Nashville (TN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Tuition assistance

Wellbeing support

Job summary

HCA Healthcare, Inc. in Nashville, TN is seeking a Senior Pega Application Engineer to lead design, development, and delivery of enterprise Pega Care Management solutions.

You will collaborate with business, product, architecture, and engineering teams to translate complex requirements into secure, scalable applications. This role requires deep Pega expertise, CSSA certification, and hands-on experience with Constellation architecture, REST integrations, and performance tuning.

Qualifications

• Bachelor’s degree preferred; Pega CSSA certification required.
• 5+ years designing, developing, and supporting production applications on the Pega Platform.
• Experience with Pega Constellation, Pega Customer Service, and Pega Cloud.
• Strong knowledge of REST integrations, data modeling, and SQL.
• Ability to mentor and lead engineers and drive best practices.

Responsibilities

• Lead analysis, design, development, implementation, and support of enterprise Pega solutions.
• Provide technical leadership and mentorship to engineers across the team.
• Design integrations between Pega applications and enterprise systems, services, and APIs.
• Ensure solutions meet standards for quality, security, performance, and maintainability.
• Diagnose production issues and drive continuous improvement and modernization.

Skills

Pega Platform

Performance optimization

RESTful integrations

OO design

Data modeling

Education

Pega CSSA Certification - Required

Bachelor’s Degree Preferred

Pega Infinity ’24 or later

Tools

Constellation architecture

SQL

Pega Cloud

Pega Customer Service

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Senior Pega Application Engineer today with HCA Healthcare.

Job Summary and Qualifications

The Senior Pega Application Engineer is a key technical contributor responsible for the design, development, implementation, integration, and ongoing support of enterprise Care Management solutions built on the Pega Platform. This role partners with business, product, architecture, and engineering teams to translate complex business requirements into secure, scalable, reliable, and maintainable solutions aligned with enterprise technology standards and strategic objectives.

The Senior Pega Application Engineer provides technical leadership throughout the application development lifecycle, including solution design, development, code and design reviews, testing, implementation, production support, and continuous improvement. The engineer applies Pega platform capabilities, including Pega Customer Service and Constellation architecture and user experience patterns, along with software engineering best practices and sound architectural principles to deliver high-quality enterprise solutions.

This position requires the ability to independently analyze complex business and technical requirements, evaluate solution alternatives and technical tradeoffs, and drive work from concept through production with minimal supervision. The engineer collaborates across multidisciplinary teams, provides technical guidance and mentorship to other engineers, and contributes to engineering standards, reusable patterns, and continuous improvement across the development organization.

The Senior Pega Application Engineer develops a strong understanding of the existing application, integration, and data landscape, including legacy technologies and dependencies, and supports the modernization and evolution of those capabilities. The role diagnoses and resolves complex production issues and proactively identifies opportunities to improve application performance, resiliency, security, maintainability, and supportability.

Successful candidates will demonstrate strong technical judgment, ownership, collaboration, and a commitment to continuous learning. They will be comfortable operating in a large, fast-paced enterprise environment and consistently delivering high-quality solutions that support critical business and operational needs.

GENERAL RESPONSIBILITIES

Leads the analysis, design, development, implementation, and support of enterprise Pega solutions using established Agile practices, engineering standards, and development methodologies.

Leads solution design and technical architecture activities, translating complex business requirements into technical requirements, application designs, integration patterns, and implementation approaches.

Collaborates with and follows architectural direction established by the Pega Lead System Architect (LSA), ensuring solution designs and implementations conform to established architecture, design patterns, development standards, and technical guidance.

Designs and develops Pega Customer Service solutions using Constellation architecture and prescribed user experience patterns.

Designs scalable, secure, reliable, and maintainable solutions aligned with enterprise architecture standards, technology roadmaps, and business objectives.

Designs and implements integrations between Pega applications and enterprise systems, services, APIs, data sources, and existing technologies.

Partners closely with business analysts, product and project leadership, architects, engineers, management, and business stakeholders to understand requirements, evaluate solution options, and deliver business outcomes.

Provides technical leadership on complex, large-scale initiatives involving multiple applications, teams, technologies, and organizational areas.

Evaluates solution alternatives and technical tradeoffs, balancing business value, delivery timelines, technical complexity, maintainability, performance, security, and long-term sustainability.

Analyzes high-level business and technical requirements, identifies dependencies and risks, and develops accurate technical estimates to support planning and delivery.

Promotes Agile principles, engineering best practices, and value-based decision-making across the team.

Develops a comprehensive understanding of existing application architecture, integrations, data models, dependencies, and technical constraints and proactively identifies opportunities to address technical debt and improve application capabilities.

Mentors Pega engineers and other team members through technical guidance, knowledge sharing, design discussions, and peer code reviews.

Establishes and maintains appropriate technical documentation, reusable patterns, and shared knowledge that improve team effectiveness and application maintainability.

Ensures solutions meet established standards for code quality, testing, security, performance, reliability, and operational supportability.

Diagnoses and resolves complex application and production issues, performs root-cause analysis, and implements appropriate corrective and preventive solutions.

Independently drives assigned solutions from requirements and design through development, testing, implementation, and production support while collaborating with appropriate technical and business stakeholders.

Identifies technical risks, dependencies, and impediments early and communicates them effectively to appropriate stakeholders.

Adapts effectively to evolving business requirements, technical priorities, and delivery timelines while maintaining engineering quality and operational stability.

Contributes to the continuous improvement of development processes, engineering standards, application architecture, and team capabilities.

What qualifications you will need:

EDUCATION

Bachelor’s Degree Preferred

Other as Noted: Pega CSSA Certification - Required

RELEVANT WORK EXPERIENCE

5 or more years of experience designing, developing, implementing, and supporting production applications on the Pega Platform.

OTHER/SPECIAL QUALIFICATIONS

Demonstrated experience designing and implementing large-scale enterprise Pega applications with an emphasis on performance, scalability, reliability, and security.

Hands-on experience designing and developing applications using Pega Constellation architecture and prescribed user experience patterns is required.

Hands-on experience developing and supporting Pega Customer Service functionality is required.

Experience with Pega Infinity ’24 or later, including current Pega application development capabilities and recommended development practices.

Experience developing and supporting applications hosted in Pega Cloud.

Experience with Pega Care Management functionality.

Experience with Pega Call functionality is preferred.

Experience with Pega Common Data Model and associated data structures and patterns is preferred.

Strong understanding of Pega application architecture and development concepts, including case management, data modeling, data pages, integrations, security, application rules, and reusable design patterns.

Experience designing, developing and troubleshooting RESTful service integrations and working with enterprise APIs and integration patterns.

Proficiency with SQL, relational data concepts, and troubleshooting application and data interactions.

3or more years of experience applying object-oriented design principles, web application technologies, and enterprise application development concepts.

Demonstrated ability to diagnose and resolve complex Pega application, integration, and performance issues using Pega Platform diagnostic capabilities, including Pega Predictive Diagnostic Cloud (PDC), logs, tracing, and related tools.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.